‘Look Them in the Eye.’ As Maui Rebuilds, Returning Tourists Need to Be Mindful of the Trauma, Says Cultural Advisor.

There’s an opportunity for education as tourists return to Maui while it rebuilds from last summer’s devastating wildfire, says Kalikolehua Storer, a Lahaina resident and the area cultural and training advisor for Hyatt’s Maui resorts.

Designated a National Historic Landmark in 1962, the Lahaina Historic District—once a lush Hawaiian capital and retreat for Hawaiian monarchs—is beloved by residents, explored by tourists, and has a deep-rooted heritage. Storer was working on the opposite side of the island when the blaze started last August. She scrambled to connect with family and friends. And like so many others, she grappled with the utter chaos that rapidly destroyed her hometown.

Storer’s home was spared, but the fire ultimately claimed 115 lives and destroyed or damaged more than 2,300 structures, including culturally significant sites like the Na ‘Aikane o Maui Cultural and Research Center, which housed invaluable Hawaiian artefacts (books signed by kings, genealogy, maps, and more).

Kalikolehua Storer, a Lahaina resident and the area cultural and training advisor for Hyatt’s Maui resorts
Courtesy of Hyatt

Historically, Lahaina thrived from mauka to makai (mountain to ocean), with waterways nourishing native ecosystems and communities. However, years of water redirection and climate-related drought set the stage for such a disaster, and according to Storer, the fire underscored the erosion of Hawaiian control over land and natural resources, spotlighting issues like land degradation, water misappropriation, and tourism’s stronghold on Maui.

Tourism makes up a substantial part of Maui’s GDP. The wildfire led to a 51.4% drop in visitor arrivals between August and October 2023 compared to 2022, triggering a sharp 87.1% rise in unemployment, according to government statistics.

The sector’s dominance highlights the need for a more balanced and sustainable model. Moreover, the fire’s impact on tourism underscores the urgency to diversify Hawaii’s economy for greater growth and resilience. Lahaina’s water management issues, such as the historical diversion for sugar cane cultivation, have drastically altered local ecosystems.

With only 23% of water allocated for public use and the majority consumed by the private sector (resorts, golf courses, and some agriculture, for instance), the ecological imbalance has had severe consequences for indigenous environments. Storer said she believes the aftermath of the fires and the strain on Maui’s tourism highlight the interconnectedness of ecological health and economic stability.

In response to the crisis, Maui Mayor Richard Bissen formed a five-member advisory team to lead the recovery efforts, with Storer as a key participant. Storer also sits at the table of Maui’s Office of Recovery Natural and Cultural Resources, which helps to shine light on issues impacting air, water, and land. Storer collaborates with partners from federal, state, and county levels, along with Lahaina’s cultural practitioners, to facilitate Lahaina’s recovery post-wildfire.

Storer shared visions of Maui’s rebuild with Penta , and the balance between tourism, ecology, and the road to sustainable solutions.

Penta: With such a huge road ahead, how are you embracing hope? And what is your ideal vision for Maui?

Kalikolehua Storer: I know that I can get caught up in the end result of what will or will not work, but in the moment, our community needs to be heard, and this is my part to lean into what they are sharing. People have envisioned Lahaina as a walking town with cultural sites, a cultural marketplace, and restoring Mokuʻula, the site of the private residence of King Kamehameha III from 1837-1845. It has since been buried under a baseball field.

We also need to diversify the economy. This is a big task, but with Hawaiian leaders in all sectors, I am confident that this can be accomplished. We have nowhere else to go but up, so all ideas are worth a conversation. My ideal Lahaina is to rebuild our historical sites, churches, and learning centres, and better care for the ocean, land, and air. To be better stewards, we need to educate and make it a priority. All of us, including visitors, need to know the importance. The issues we have about water and land need to be resolved.

Explain more about the land and water and how they are pivotal parts of recovery.

The West Maui Mountains are home to the Pu’u Kukui Watershed and Mauna Kahalawai Watershed Partnership (caretakers of the mountain area directly above the impact zone), which used to flow through waterways and land divisions ( ahupua’a ) to enrich the ecosystems. However, when the sugar cane and pineapple industry arrived, that water was diverted and went straight to those farms. The water never went back to the way it was, and because of this, the indigenous ecologies have been drained. So, water needs to be returned to streams, and a greater percentage needs to be given for public use. This is a major issue and needs to be resolved. The waterways are there, but they need to be cleaned and prepared for water to flow. That has to start upland of the watershed. Looking at an aerial map of Kauaula Valley, most of the area is dry, but along the river where the Palakiko family lives is very lush. They prepared the stream area, and it came back. However, that took years because of private-sector control.

“Asking people how they are doing, looking them in the eye, and caring about them can make a huge difference,” Storer says.
Courtesy of Hyatt

Many people believe that tourism is the biggest problem. Is that true?

Right after the fire, many people encouraged tourists to stay away. And people listened. Our economy dropped because people stopped coming. Unemployment shot up, and the economy, as a whole, suffered. Our island is so dependent on tourism, and that is part of the problem. I believe we need to diversify the economy.

How can we educate tourists, and how can hotels be better stewards?

It truly is all about education and visitors engaging in cultural experiences and even conservancy programs, so that they have a better understanding of people and place when they visit. At Andaz and the other Hyatt hotels in Maui, I’ve developed very strong, culturally driven programs to engage our guests in authentic Hawaiian activities. Things like lei making, coconut weaving, hula lessons, celestial navigation, taro demonstrations, and Natural Cultural Resources programming with the Pu’u Kukui Watershed Preserve, Kipuka Olowalu, and the Ma Ka Hana Ka ‘Ike at Mahele Farms.

At Andaz, the lūʻau experience is called the Feast at Mōkapu and focuses on the journey of the Polynesian ancestors arriving on Maui and settling in the ahupua’a where the resort sits. We don’t hold back in that storytelling. We dive into history that isn’t normally spotlighted at luau, and the uncomfortable truth of settlers to Hawaii is really important. After the fires, this education became even more important, and I encourage tourists to participate in experiences like this.

Hotels play a huge role in this and can provide cultural sensitivity sessions for their guests.

How can tourists play a role in the rebuilding?

It’s important now more than ever for visitors to consider what happened, and that their waiter, housekeeper, bartender, front desk attendant, dive instructor, store clerk, literally everyone was somehow impacted by this. Asking people how they are doing, looking them in the eye, and caring about them can make a huge difference. Also, if you choose to visit Maui, there are ways to volunteer and donate. We’re not just looking at physically rebuilding here, we’re looking at emotional wellness, history, and so much more that is going to take years. So, I would say donating to Maui Strong and taking a few hours of vacation time to volunteer can greatly help.

Allocation of funds and policies that help to financially sustain our agencies that do the work in the watersheds, waterways, farmers, and ocean agencies. The work they do today is the key to this turnaround. I believe that visitor taxes should be allocated for our Natural and Cultural Resources effort.

How can tourists be a “good tourist” and still visit in a conscientious way?

Be kind without being maha’oi (being forward in asking) and asking so many questions. A nice, genuine smile and encouraging words in passing can uplift someone. Also, those who own vacation rentals. We need help from that sector. We need to take a look at the things that got us into this crisis to begin with. Unfortunately, we are having to work through policies written years ago, not ever thinking we would be in this situation.

This interview was edited for length and clarity.

When one spouse retires but the other doesn’t, roles change and feelings get complicated.

David Buck, 60, stepped back from a long career in sales management just as his wife, Susan Rose, 58, an ordained minister, leaned in, working 40-plus hours a week.

They’ve had to rethink who does what at home. David now folds more of the laundry and takes on grocery duties. He also has freedom, which Susan sometimes longs for. He talks about going to visit their adult children, who live out of state. Their first grandchild is on the way.

“I do get jealous. I have a couple more years,” Susan says.

Most couples now retire at di’fferent times , research suggests.

Only 18% of retired households claimed Social Security at the same time, according to a review of Federal Reserve data conducted by the Center for Retirement Research at Boston College.

A separate poll found that just 11% of couples retire at the same time. Nearly two-thirds stagger their retirement by at least a year, according to a survey of 1,510 couples ages 45 to 70 commissioned by Ameriprise Financial, a financial services company.

Timing two retirements

The timing of retirement is often out of a couple’s hands. Nearly one-third of retirees surveyed left the workforce unexpectedly due to layoffs and early retirement packages. Health is also a factor.

Women, who often leave work to care for older parents or in-laws, retire at younger ages, averaging 62 compared with 65 for men, according to the Center for Retirement Research. A younger spouse may continue working to keep family health insurance until Medicare kicks in, or to delay having to tap retirement savings. They may want to hold off collecting Social Security to get higher payments.

Some people simply want to keep working even if their partner doesn’t. Living on one paycheck can be scary for people used to having two, no matter how much money couples have.

When couples retire at different times, routines, schedules and expectations diverge, and tensions can surface. Assumptions arise over who should clean or make dinner. The still-working partner may feel a twinge of envy when the other one heads to the beach or visits grandchildren.

“There can be resentment. This is the time people have been dreaming about,” says Pepper Schwartz, emeritus professor of sociology at the University of Washington who focuses on relationships.

Other couples are wary of their partner retiring and being around all the time. “They dread too much togetherness,” says working filmmaker Sharon Hyman, 61, who lives separately from her retired partner of 25 years.

Navigating new routines

David Brown, 70, and Beth Keenan-Brown, 64, planned to retire together. Last year, Beth left her nursing job and David retired from the Secret Service. They made plans to travel to Budapest and spend more time at their beach house.

Shortly after Beth retired, she received a dream job offer and returned to work full time, as director of clinical operations for a Maryland hospice agency. Now she spends the week in their Severna Park, Md., home, which is larger and has space for a home office, while David stays at their beach home in Delaware, where he bikes and volunteers with Meals on Wheels. They travel back and forth.

“It’s a challenge keeping our calendars straight,” says David.

Beth logs her meetings on a joint Google Calendar so David knows when not to call. Every morning, they FaceTime over coffee and talk about their plans. On Wednesdays they each get takeout from the same type of restaurant, recently Ethiopian, and eat together over a video call.

There are upsides, too. They have made two trips since she took her new job, one to Costa Rica and the other to the Netherlands, thanks to her added income. Beth has unlimited paid vacation with her new job.

She says it would be hard if they were still in the same house and she was working while he was retired. “I think I would drive you nuts,” says Beth, adding that she is younger and has more energy than David.

“I just can’t keep up with you,” says David, who had a stroke a few years ago and needed to slow down.

Tough choices, new roles

Jeni Mastin, 74, of Vancouver, British Columbia, retired a decade ago from a career in nonprofits and social work. Her partner, Cameron Hood, is still working as a musician, teaching music and performing jazz.

“I’m an artist. I imagine I will be working until I drop dead,” he says.

Their different schedules and responsibilities have led to some inconveniences. Earlier this year, Jeni planned a monthlong 65th birthday celebration for Cameron in Mexico. They cut it a week short because of his teaching job. Cameron’s work schedule also means that he can’t always go with Jeni to her doctor’s appointments. His substitute teaching job ends at 3:30 p.m. and there’s an hourlong commute.

David Buck and his wife, Susan Rose, the minister, are navigating the transition in Ponte Vedra Beach, Fla.

David, who describes himself as “semiretired,” continues to advise some clients of his time-management consulting business. Susan logs more than 40 hours a week doing two part-time jobs, one as transitional pastor at a local church and the other at a nonprofit she formed to mentor women in ministry.

David has picked up more responsibilities at home, taking on tasks that Susan did before she began working more and he semiretired. He takes their cars in for maintenance and balances the checkbook.

“If the dogs need to go to the vet, that’s me,” says David.

Susan says she has a hard time letting some things go. “I will say, ‘I can go to the grocery store on the way home,’ and Dave will say, ‘Stop. I can go to the grocery store. Tell me what we need,’ ” she says, although he tends to pick up snacks and cookies that she wouldn’t buy.

It has been an adjustment for David, too.

Being semiretired, he says he sometimes forgets about the demands of a job, especially one in ministry where congregation members have needs outside of 9 to 5. She might call and say her meeting went longer than expected. “Then I’m sitting there thinking, ‘I got dinner about ready. What am I going to do now?’ ” he says.

‘Look Them in the Eye.’ As Maui Rebuilds, Returning Tourists Need to Be Mindful of the Trauma, Says Cultural Advisor.

Relationships get complicated when one spouse retires and the other keeps working

Timing two retirements

Navigating new routines

Tough choices, new roles