Dubai’s Top Hotel Concierge Provides an Insider’s Glimpse to the Glitzy City
6 min
Dubai’s Burj Al Arab hotel is regarded as one of the most extravagant properties in the world, and its sail-shaped architectural design has become an icon of the city and the region. One of the people making the magic happen behind the scenes for such an over-the-top luxurious outpost is its chief concierge, Roger Geadah.
Any hotel concierge must be prepared to cater to and meet the needs of their guests, fostering long-term relationships and turning first-time visitors into repeat clients by delivering memorable moments. But at Burj Al Arab, the bar is perhaps even more difficult to clear than it is elsewhere.
“Delivering on the expectations of our guests at the Burj Al Arab is not just about meeting their high standards—it’s about consistently exceeding them,” Geadah says. “To achieve this, I place myself on the same level as our guests, seeing the world through their eyes. This involves a great deal of emotional intelligence, storytelling, and fun.”
At a hotel regarded as one of the world’s most opulent, Geadah’s tasks are different from those of a concierge at a more typical city hotel. Guests make use of around the clock butler service and stay in gilded two-story suites bedecked in enough marble and gold as to border on the palatial, after entering the property through a world-record, almost 600-foot high atrium. Expectations are even higher.
Geadah, who’s been in Dubai for a decade and with the Jumeirah Burj Al Arab team for the past three years, strives to connect with his guests, think outside the box, and stay up to date with a city amid constant evolution. There may be no better person to offer his handpicked recommendations for what to experience in and around the city.
Geadah, 48, spoke with Penta about his top tips and insider recommendations for a memorable visit to Dubai. undefined
Stay
Beyond the swanky confines of his offices at the Burj Al Arab, Geadah’s top choice elsewhere in town is the XVA Art Hotel in Bur Dubai.
Courtesy of Burj Al Arab
“It’s a true hidden gem that beautifully combines heritage, art, and tranquility,” he says. The property is set within a traditional Emirati house in the heart of the Al Fahidi historical neighborhood, and guests enjoy the area’s charming traditional architecture, heritage sites, and history, along with the artistic touches of its 15 individually designed rooms.
“What I love most about XVA is how it fosters conversations around art, culture, heritage, and creativity,” Geadah says. For those looking to escape the city for a night or two, head to Bab Al Shams Desert Resort.
“It’s a luxurious oasis hidden away in the Arabian desert, just about an hour’s drive from the lively city,” Geadah says. “Bab Al Shams offers breathtaking desert views that make for a truly unique getaway, and the resort beautifully combines traditional Arabian design with modern comforts, and also offers unique activities like camel rides, adding a touch of adventure to your stay.”
Adjacent to the Burj Al Arab is the Madinat Jumeirah, the largest resort in Dubai at about 100 acres in size. It’s a destination to itself featuring a handful of different hotels and hideaways sharing an expansive property interconnected with walkways and boat canals, including a huge lagoon-style resort pool, a lengthy stretch of private beach, and a staggering lineup of about 50 dining and drinking venues.
Shop
Dubai is home to every luxury brand and retailer on the planet, including at Dubai Mall, one of the largest in the world. Finding smaller, local purveyors for a more authentic shopping experience may be more rewarding. “When it comes to immersing yourself in the vibrant culture and sensory delights of Dubai, the city’s souks [marketplaces] are an absolute must-visit,” Geadah says.
Different souks are focused on different types of goods, and Geadah recommends a few in particular. “First up is the Dubai Spice Souk, nestled in the heritage area; this colorful market is a sensory feast, brimming with aromatic herbs and spices that fill the air with their tantalising scents,” he says.
From there, the Gold Souk is close by, as well as the Perfume Souk, another of his top picks. “It is a fragrant paradise in its own right, and here you will encounter some of the most authentic and enticing scents Dubai has to offer: Oud, a signature fragrance derived from resin is beloved by both Emirati men and women for its earthy allure.”
Explore
The most difficult ticket in Dubai right now is the Museum of the Future.
Courtesy of Burj Al Arab
“It’s quickly become a must-visit destination and it’s easy to see why, as the building itself is an architectural marvel, featuring a stunning torus-shaped structure adorned with Arabic calligraphy across 1,024 stainless steel panels,” Geadah says. Visitors enter an experiential space that transports them to the year 2071. “It is a captivating experience for anyone interested in what the future might hold.”
A more off-the-beaten-path pick is the Al Shindagha Museum in the historical neighbourhood of the same name, which takes people on a journey through time in the other direction. “Visitors explore the meticulously restored heritage houses along the serene Dubai Creek, houses which aren’t just structures, but living museums, each telling its own story of traditional crafts and bustling commercial activities from bygone eras,” he says.
Another choice is the Coffee Museum. “Lose yourself in a treasure trove of antique items that trace the rich history of coffee, from its humble beginnings to its global significance,” Geadah says. “For a dose of authentic culture, head to the Sheikh Mohammed Centre for Cultural Understanding where locals offer hands-on explorations of traditional ways of life while showcasing hospitality and serving a traditional meal. The arts district at Alserkal Avenue, meanwhile, features contemporary galleries, studios, and exhibition spaces.
Visit the Al Farooq Omar Bin Al Khattab Mosque for a glimpse at a splendorous structure inspired by Istanbul’s Blue Mosque. “Beyond its architectural marvel, the mosque embodies a deeper purpose — to foster understanding, harmony, and unity,” Geadah says. “Within its walls, words like moderation, peace, and tolerance reverberate, echoing local values and serving as a bridge between Arabic civilisation and the world beyond. Non-Muslims are welcome to visit the mosque outside of praying times.”
The most popular choice for an excursion outside the city is a desert safari to the Dubai Desert Conservation Reserve. Ride in a heritage vehicle across the dunes and enjoy activities such as falconry, wildlife viewing, and a Bedouin-style barbecue feast. For a different take, Geadah recommends starting the adventure with a sunrise hot air balloon ride.
The terraforming marvels of Palm Jumeirah should be seen and explored by every visitor. There are several viewpoints to consider, and Geadah also suggests taking to the water with a yacht trip or jet ski tour to gain an additional perspective. And of course, the iconic Burj Khalifa remains one of Dubai’s signature sights. The best way to soak it all in is via the At The Top experience, sending visitors to the 152nd floor along with a series of viewing points and lounges on different floors.
Eat & Drink
“Dubai’s culinary scene is incredibly diverse, offering everything from Michelin-starred restaurants to authentic street food,” Geadah says. Many of the world’s most well known culinary fixtures have locations in the city, from Massimo Bottura and Gordon Ramsay to Daniel Boulud , Nobu Matsuhisa, Jamie Oliver, and scores of others. When possible, though, Geadah prefers arranging for a more unique experience, once putting together a secret culinary tour for a food-loving family with the help of a local historian and guide.
“The older part of town boasts a rich culinary heritage, with influences from India, Persia, and the Arab world, and it’s home to some of the most unique and charming eateries,” Geadah says.
Geadah has no shortage of restaurant recommendations, though, many of which come with particular vantage points. He suggests Shimmers for an on-the-beach taste of Greek fare with a view of the Burj Al Arab; Coucou offers “festive French” from atop Palm Tower, offering a 360 degree view of Palm Jumeirah; and in downtown Dubai, Urla offers Aegean dining with a view of The Dubai Fountain Show and Burj Khalifa.
At Burj Al Arab, consider L’Olivo at al Mahara, an outpost of Capri’s only two Michelin-starred restaurant. The restaurant is immersed within an enormous coral reef aquarium providing a captivating scene.
Always one to look for a local touch, Geadah also suggests Orfali Bros. “Three brothers, Mohammad, Wassim, and Omar Orfali, bring culinary magic to life, blending tradition and innovation inspired by their cultural roots and adventurous spirit,” he says. “Their small bistro offers a sensory experience where flavours dance and ingredients shine, reflecting their culinary journey.”
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The bequests benefit charities, distant relatives and even pets
4 min
Charities, distant relatives and even pets are benefiting from surprise inheritances. They can thank people without children.
Not having children is becoming more common, both among millennials and older people. A July Pew Research Center analysis found that 20% of U.S. adults age 50 and older hadn’t had children.
And many of these people don’t have wills. An AARP survey found half of childless people age 50-plus who live alone have a will, compared with 57% of others that age. Those without wills have less control over what happens to their money, which often ends up in the hands of people who don’t expect it.
This phenomenon of a surprise inheritance is common enough that it has a name: the laughing heir .
“All they do is get the money and go, ‘Ah ha ha, look at that,’ ” said Michael Ettinger , an estate lawyer in New York.
Kelley Gilpin McKeig, a 64-year-old healthcare-industry consultant in Ridgefield, Wash., received a phone call several years ago saying her cousin Nick Caldwell left behind money in a savings account. They hadn’t been in touch for 20 years.
“I thought it was a scam,” she said. “Nobody else in our family had heard that he had passed.”
She hunted down his death certificate and a news article and learned he had died about a year and a half before in a workplace accident.
Caldwell, who was in his 50s, had died without a will. His estate was split among cousins and an uncle. It took about two years for the money to be distributed because of the paperwork and court approval involved. Gilpin McKeig’s share was $2,300.
Afterward, she updated her will to make sure what she has doesn’t go to “just anybody down the line, or cousins I don’t care about.”
Who inherits
There are trillions of dollars at stake as baby boomers age.
Most people leave their money to spouses and children when they die. A 2021 analysis of Federal Reserve survey data found that 82% of heirs’ inheritances came from parents.
People with no children say they want to leave a greater share of their estates to charity, friends and extended family , according to research by two Yale law professors that surveyed 9,000 U.S. adults.
Rebecca Fornwalt, a 33-year-old writer, created a trust after landing a book deal. While her heirs are her parents, her backup heirs include her sister and about a half-dozen close friends. She set aside $15,000 for the care of each of her two dogs.
Susan Lassiter-Lyons , a financial coach in Florence, Ariz., said one childless client is leaving equal interests in her home to her two nephews. Another is leaving her home to a man she has been friends with for a long time.
“She broke his heart years ago and she feels guilted into leaving him property,” Lassiter-Lyons said.
A client who is a former escort estranged from her family is leaving her estate to two friends and to charity.
Lassiter-Lyons, who doesn’t have children, set up a trust for her two dogs should she and her wife die. The pet guardian, her wife’s sister, would live in their house while taking care of the dogs. When the dogs die, she inherits the house.
In the Yale study, people without descendants—children or grandchildren—intended to give 10% of their estates to charity, on average, more than triple the intended amount of those with descendants.
The Jewish Community Foundation of Los Angeles, which manages $1.3 billion of assets, a few years ago added an “heirless donors” section to its website that profiles donors and talks about building a legacy.
“Fifteen years ago, we never talked about child-free donors at all,” said Lew Groner , the foundation’s vice president for marketing.
In the absence of a will, heirs are determined by state law . Assets can wind up in the state’s hands. In New York, for example, $240 million in unclaimed funds over the past 10 years has arrived from estates of the deceased, not including real estate, according to the state comptroller’s office. In California, it is $54.3 million.
Hard questions
Financial advisers say a far bigger concern than who gets what is making sure there is enough money and support for a comfortable old age, because clients without children can’t call on them for help.
“I hope there is something left to leave,” said Stephanie Maxfield, a 43-year-old therapist in southern Colorado. “But if there isn’t, I think that’s OK, too.”
She said she would like to leave something to her partner’s nieces and nephews, as well as animal shelters and domestic-violence shelters. Her best friend is a beneficiary.
Choosing an estate executor and who would handle money and health decisions on your behalf can be difficult when you don’t have children, financial advisers say. Using a promised inheritance as a reward for taking care of you when you are older isn’t a good solution, said Jay Zigmont , an investment adviser focused on childless people.
“Unfortunately, it is relatively common to see family members who are in the will decide to opt for cheaper medical care (or similar decisions) in order to protect what they will be inheriting,” he said in an email.
Kirsten Tompkins, who is from Birmingham, U.K., and works in consulting, along with her husband divided their estate among their dozen nieces and nephews.
Choosing heirs was the easy part. What is hard is figuring out whom to ask for help as she and her husband get older, she said.
“A lot of us are at an age where we are playing that role for our parents,” the 50-year-old said, referring to tasks such as providing tech support and taking parents to medical appointments. “Who is going to do that for us?”
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Just 55 minutes from Sydney, make this your creative getaway located in the majestic Hawkesbury region.
