Meet The Chatbots That Might Manage Your Money One Day

When it comes to banking and finance, chatbots are everywhere. In the future, they’ll be doing more than answering your questions and providing phone numbers, according to people who work in artificial intelligence.

Chatbots will be more proactive, says Zor Gorelov, chief executive of Kasisto, a company creating conversational AI for banking and finance clients. They’ll be able to anticipate individuals’ needs and offer advice before users even ask a question, though there is still a long way to go before many of these features become a reality.

Instead of pointing you to a resource such as a phone line or FAQ page, chatbots could one day be resources themselves, able to offer highly personalised responses to individual questions and scenarios.

Daria Zabój, product marketer at ChatBot, an AI software developer, says chatbots will be able to analyze investment questions, such as whether to invest in gold or bitcoin, in real time. At Chatbot, products like Cleo and the Covid-19 Risk Assessment Chatbot already take questions and process them to offer limited advice, but Ms. Zabój says that tools like this need more years of practice and thousands more conversations to improve their personalized instruction.

Fidelity Investments imagines a world of virtual assistants that will greatly reduce the need for clients to call and speak to a person. Decades from now—or years, depending on how quickly the tech advances—a bot like this could evaluate itself on task completion by better perceiving what an individual wants from an interaction.

Chatbots may become more lifelike by incorporating audio and humanlike forms. As augmented reality grows in popularity, users may want to invite the chatbots into their physical environments. This way, individuals could try out consumer products or ask for advice from a chatbot that answers their questions via voice assistant or computer-designed avatars.

As these chatbot experiments go mainstream, however, Ms. Zabój predicts some users will want companies to ask for their input on what feels too lifelike.

More people have to use chatbots to build better databases of chats and improve the bots, says Szymon Klimczak, chief marketing officer of LiveChat, ChatBot’s parent company. “As of now, all these scenarios are still very basic because the industry is still very young,” he says.

Australia is in the midst of a ‘baby recession’ with preliminary estimates showing the number of births in 2023 fell by more than four percent to the lowest level since 2006, according to KPMG. The consultancy firm says this reflects the impact of cost-of-living pressures on the feasibility of younger Australians starting a family.

KPMG estimates that 289,100 babies were born in 2023. This compares to 300,684 babies in 2022 and 309,996 in 2021, according to the Australian Bureau of Statistics (ABS). KPMG urban economist Terry Rawnsley said weak economic growth often leads to a reduced number of births. In 2023, ABS data shows gross domestic product (GDP) fell to 1.5 percent. Despite the population growing by 2.5 percent in 2023, GDP on a per capita basis went into negative territory, down one percent over the 12 months.

“Birth rates provide insight into long-term population growth as well as the current confidence of Australian families,” said Mr Rawnsley. “We haven’t seen such a sharp drop in births in Australia since the period of economic stagflation in the 1970s, which coincided with the initial widespread adoption of the contraceptive pill.”

Mr Rawnsley said many Australian couples delayed starting a family while the pandemic played out in 2020. The number of births fell from 305,832 in 2019 to 294,369 in 2020. Then in 2021, strong employment and vast amounts of stimulus money, along with high household savings due to lockdowns, gave couples better financial means to have a baby. This led to a rebound in births.

However, the re-opening of the global economy in 2022 led to soaring inflation. By the start of 2023, the Australian consumer price index (CPI) had risen to its highest level since 1990 at 7.8 percent per annum. By that stage, the Reserve Bank had already commenced an aggressive rate-hiking strategy to fight inflation and had raised the cash rate every month between May and December 2022.

Five more rate hikes during 2023 put further pressure on couples with mortgages and put the brakes on family formation. “This combination of the pandemic and rapid economic changes explains the spike and subsequent sharp decline in birth rates we have observed over the past four years,” Mr Rawnsley said.

The impact of high costs of living on couples’ decision to have a baby is highlighted in births data for the capital cities. KPMG estimates there were 60,860 births in Sydney in 2023, down 8.6 percent from 2019. There were 56,270 births in Melbourne, down 7.3 percent. In Perth, there were 25,020 births, down 6 percent, while in Brisbane there were 30,250 births, down 4.3 percent. Canberra was the only capital city where there was no fall in the number of births in 2023 compared to 2019.

“CPI growth in Canberra has been slightly subdued compared to that in other major cities, and the economic outlook has remained strong,” Mr Rawnsley said. “This means families have not been hurting as much as those in other capital cities, and in turn, we’ve seen a stabilisation of births in the ACT.”

Meet The Chatbots That Might Manage Your Money One Day

More proactive and personalized bots could aid your investment decisions in real-time.

Continued stagflation and cost of living pressures are causing couples to think twice about starting a family, new data has revealed, with long term impacts expected