The Disappearing White-Collar Job

For generations of Americans, a corporate job was a path to stable prosperity. No more.

The jobs lost in a months long cascade of white-collar layoffs triggered by over hiring and rising interest rates might never return, corporate executives and economists say. Companies are rethinking the value of many white-collar roles, in what some experts anticipate will be a permanent shift in labor demand that will disrupt the work life of millions of Americans whose jobs will be lost, diminished or revamped partly through the use of artificial intelligence.

“We may be at the peak of the need for knowledge workers,” said Atif Rafiq, a former chief digital officer at McDonald’s and Volvo. “We just need fewer people to do the same thing.”

Long after robots began taking manufacturing jobs, artificial intelligence is now coming for the higher-ups—accountants, software programmers, human-resources specialists and lawyers—and converging with unyielding pressure on companies to operate more efficiently.

Meta Platforms CEO Mark Zuckerberg told employees after the Facebook parent’s latest round of layoffs that many jobs aren’t coming back because new technologies will allow the company to operate more efficiently. International Business Machines CEO Arvind Krishna recently said the company could pause some hiring to see what kind of back-office work can be done with AI. Leaders in many industries say they expect the new technology will augment some existing roles, changing what people do on the job. AI could allow employees to better contribute to their companies by doing more meaningful work, said Mr. Rafiq, author of a new book on management.

For the year ended in March, the number of unemployed white-collar workers rose by roughly 150,000, according to an analysis from Employ America, a nonpartisan research group. That included workers in professional services, management, computer occupations, engineering, and scientists.

“I can’t think of any job where it’s like AI by itself,” said Rodney McMullen, chief executive of grocery chain Kroger, which has about 430,000 employees. “I can think of a lot of jobs that are being affected by AI.”

That underlying dynamic has been accelerated by the binge hiring of recent years. Company leaders say they have become saddled with bloated managerial layers that slow decision making. The retailer Gap said in April that its new round of corporate job cuts would trim what has become an inefficient corporate bureaucracy.

Lyft’s new CEO, David Risher, told investors this month that the ride-sharing company had cut the number of management layers from eight to five. Lyft said in April it would eliminate roughly 1,000 white-collar jobs in its latest round of layoffs. The flattened corporate structure means that Lyft “can innovate faster,” Mr. Risher said.

Jobs go through boom-and-bust cycles. In previous downturns, executives pledged to make streamlining efforts stick, only to replenish or grow their corporate ranks when business conditions improved. Many executives say the forces now at play suggest this time is different.

During past periods when higher interest rates pitched the U.S. economy into recession, job losses were often led by industries most sensitive to rate changes, such as manufacturing and construction. “It seems like we’re not seeing that right now. It could be the structure of the economy has changed,” said Preston Mui, an economist at Employ America, who has been studying white-collar job losses.

“A real question is: The Fed raises rates and softens the economy, where is that going to show up?” he said. The evidence is pointing to white-collar jobs, he said.

After 14 months of interest-rate increases by the Federal Reserve, job openings dropped to their lowest level in nearly two years in March, the most recent month of Labor Department data. Layoffs in the information sector were up 88% in March from a year earlier and up 55% in finance and insurance, the data show. For manufacturing, they were up 25% over the same period.

Companies are for the moment focused on keeping blue-collar employees—restaurant servers, warehouse workers, drivers and the like—who remain in short supply, according to economists and human-resources specialists. For C-suite executives under pressure from investors, that exposes middle managers and other white-collar workers to layoffs.

Whole Foods and Walt Disney announced layoffs in recent weeks that largely hit corporate staff while sparing such customer-service jobs as grocery clerk and hourly theme-park attendant. Retail workers, including salespeople and cashiers, were among the most in-demand roles in the first quarter of the year, according to the jobs site LinkedIn, along with nurses and drivers.

Checkout lines at the Kroger grocery store in Cincinnati, Ohio. PHOTO: ASA FEATHERSTONE, IV FOR THE WALL STREET JOURNAL

“Companies realise they over-hired in the middle,” said Nick Bunker, an economist at jobs site Indeed. “They’re paring things back.”

The number of employees working and the number of hours they worked in white-collar sectors such as professional services and medical and veterinary roles contracted in late April compared with January, according to data from Homebase, which provides software services to small businesses for scheduling hourly workers.

Sudden fall

Colton Pace, chief executive of Ownwell, a property-tax analysis company based in Austin, Texas, said he was filling more open roles with temporary contractors to give the startup flexibility in an uncertain economy. He also sees technology soon doing more company tasks.

“I want to be a little more cautious in how we hire,” Mr. Pace said. “In addition to that, it makes more sense because we’re not sure. Some of these roles will be automated away.”

A year ago, roughly 15% of the company was made up of contractors or seasonal workers. Those workers now make up a quarter of Ownwell’s roughly 85-person workforce. Mr. Pace said he could see AI and other tools eventually shouldering a greater share of the work in customer support, operations and sales.

There is no firm definition of white-collar employee in government data. The term broadly applies to people who work in offices and have higher education, such as a bachelor’s degree or some college. In recent decades, hiring in management and professional jobs rapidly outpaced other categories. The number of employees in management and professional occupations increased nearly 150% in the past 40 years, and nearly 36% since the end of the 2007-09 recession, according to Labor Department data. By comparison, service occupations such as barbers, child care workers and casino employees have risen 72% since 1983, the earliest available data, and 3.5% since June 2009.

Over the years, higher demand for skilled workers and higher pay for college-educated workers widened the economic gap with blue-collar workers. Yet following the height of the Covid-19 pandemic, wages rose fastest among low-earners, reducing the college wage premium and reversing about a quarter of the rise in wage inequality since 1980, according to a study by economists including David Autor of the Massachusetts Institute of Technology.

Payroll data from more than 300,000 small- and medium-size businesses showed that wages for new hires had generally declined in April from a year ago but fell most rapidly in white-collar professions, such as finance and insurance, according to Gusto, a payroll, benefits and human-resource management software maker. They rose most quickly in such services and blue-collar industries as tourism, construction and recreation, Gusto found.

Digital smarts

As companies look to cut costs, some employers have said middle managers will have to give up their teams and return to being just another worker. Others, including McDonald’s, have asked staffers to accept reduced compensation if they want to stay at the company.

Artificial intelligence also is expected to eliminate some positions entirely. Mr. Krishna, of IBM, has said in recent weeks that he could see 30% of IBM’s roughly 26,000 non-customer-facing roles being replaced by automation or AI over a five-year period.

An IBM spokesman said the company was still hiring for thousands of positions. “There is no blanket hiring ‘pause’ in place,” he said. “IBM is being deliberate and thoughtful in our hiring.”

The Labor Department projects that of the 20 occupations that will create the most jobs through 2031, about two-thirds will be blue-collar jobs that pay around $32,000 a year, including home-health and personal-care aides, restaurant cooks, fast-food workers, wait staff and freight movers.

The professions with the best prospects for growth that require a college degree include software developers, operations managers and registered nurses. Those jobs pay around $100,000 a year and are forecast to be better protected than other white-collar work from AI displacement.

Some employers are already figuring out exactly how many fewer white-collar workers they will need in the future. The business- and government-consulting firm Guidehouse in McLean, Va., which employs about 16,500 people, had expected to triple its head count in the coming years to reach its goal of roughly tripling its revenue to $10 billion, said CEO Scott McIntyre. Not anymore, he said.

Mr. McIntyre expects that with the help of AI and increased automation, Guidehouse may need to hire 40,000 people instead of 50,000 to reach its growth target. “The smarter you are with enabling technology and technology that creates productivity, the smarter you can be about hiring,” he said.

The Australian sharemarket rose during four of five sessions in the week ending 30 October, but the headline gain concealed a sharp divide between recovering miners, rate-sensitive property stocks and retailers hit by inflation and weaker trading updates.

The Australian sharemarket finished October with a positive week, although the route higher was anything but uniform.

The S&P/ASX 200 closed Friday 30 October at 8,908.1, gaining 112.9 points, or 1.28 per cent, from the previous Friday’s close of 8,795.2.

The All Ordinaries advanced 1.34 per cent to 9,025, while the more concentrated S&P/ASX 20 gained 1.11 per cent.

The benchmark rose during four of the week’s five sessions. It added 0.17 per cent on Monday and 0.46 per cent on Tuesday, before slipping 0.03 per cent on Wednesday. It recovered 0.50 per cent on Thursday and gained another 0.18 per cent on Friday.

The index briefly reached 8,933.3 but again failed to establish itself above the psychologically important 9,000-point mark.

The week’s central tension was between a resources recovery and a less forgiving domestic interest-rate outlook.

Materials gained 4.06 per cent, reclaiming part of the previous week’s heavy fall. Australian real estate investment trusts rose 3.77 per cent, financials gained 1.05 per cent and energy advanced 1.39 per cent.

At the other end of the market, consumer staples fell 5.13 per cent and consumer discretionary shares lost 2.35 per cent. Utilities declined 0.73 per cent and communication services eased 0.68 per cent.

Inflation changes the conversation

Australia’s September inflation data was the week’s pivotal domestic release.

Annual inflation of 4.3 per cent pushed market pricing towards another possible Reserve Bank increase and disrupted Wednesday’s early sharemarket rally.

By Thursday’s close, one widely followed market measure placed the probability of an increase in the cash rate to 4.85 per cent at approximately 80 per cent.

That pricing does not make an increase certain. It does, however, change the framework through which investors assess Australian businesses.

Companies dependent on discretionary household spending face renewed pressure on sales and margins. Property trusts, banks, developers and highly leveraged companies must be considered against the prospect of higher funding costs.

Banks present a more complicated equation. Higher rates can support margins, but they may also slow credit growth and increase arrears.

Miners recover

BHP gained 4.56 per cent across the week to close at $57.56, making a substantial contribution to the benchmark’s rise.

The recovery followed an 8.3 per cent fall during the previous week and helped lift the broader materials sector.

Northern Star Resources added 4.59 per cent, while Goodman Group advanced 6.85 per cent to become the strongest performer in the ASX 20.

The commodities picture was mixed. Gold fell approximately 3.12 per cent on the cited weekly measure, while Brent crude added around 0.68 per cent.

The Australian dollar was little changed at approximately US70.35 cents at the reference point.

Supermarkets and consumer shares retreat

The consumer-staples story was markedly weaker.

Coles fell 11.77 per cent after its first-quarter update, making it one of the largest significant-company declines of the week.

Woolworths lost 3.66 per cent and Wesfarmers fell 4.48 per cent to $76.69 as investors processed company trading commentary against the prospect of another squeeze on household demand.

The moves illustrate how quickly expectations can change when an apparently defensive company disappoints.

Supermarkets still benefit from the recurring need for groceries, but customers can trade down, shift between chains and reduce spending on higher-margin discretionary lines.

Wesfarmers carries exposure to several consumer categories through businesses including Bunnings, Kmart and Officeworks. A renewed rate increase would place more pressure on households already confronting higher prices.

The wider market’s biggest movements

Among companies outside the ASX 20, Mesoblast surged 27.32 per cent, SiteMinder gained 22.74 per cent and Zip rose 22.60 per cent.

The sharpest weekly falls included 4DMedical, down 33.51 per cent; Tuas, down 29.95 per cent; Catalyst Metals, down 17.47 per cent; and Champion Iron, down 13.35 per cent.

Those percentages require context.

The movements in BHP, Commonwealth Bank and other very large companies had substantially more influence on the index than similarly dramatic changes among smaller companies.

A 20 per cent move in a relatively small stock may attract more attention than a two per cent rise in a major bank, but the bank can have the greater effect on the market.

How the ASX 20 moved

The following list uses the S&P/ASX 20 constituents and five-session movements reported at the 30 October close.

Where the component feed did not publish a valid five-day comparison, no figure has been estimated.

BHP Group: Up 4.56 per cent

Commonwealth Bank: Up 1.66 per cent

Rio Tinto: Down 2.20 per cent

National Australia Bank: Up 0.48 per cent

Westpac: Up 0.08 per cent

ANZ Group: Up 1.92 per cent

CSL: Up 2.05 per cent

Macquarie Group: Up 2.19 per cent

Wesfarmers: Down 4.48 per cent

Woodside Energy: Up 1.43 per cent

Goodman Group: Up 6.85 per cent

Telstra: Five-day comparison unavailable from the cited component feed

Woolworths: Down 3.66 per cent

Fortescue: Five-day comparison unavailable from the cited component feed

Transurban: Down 2.40 per cent

QBE Insurance: Down 1.21 per cent

Aristocrat Leisure: Up 0.63 per cent

Northern Star Resources: Up 4.59 per cent

Sigma Healthcare: Down 0.36 per cent

Brambles: Down 1.20 per cent

The companies dominating the conversation

Coles was the week’s standout media-facing company for the wrong reason.

Its trading update produced an outsized repricing and drew attention across the grocery and retail sectors. Woolworths and Wesfarmers were also scrutinised as investors considered how stubborn inflation and another possible rate rise could affect sales volumes.

Bank of Queensland offered a more positive corporate signal.

The bank reported that its FY26 net interest margin had risen six basis points to 1.70 per cent, ahead of the 1.68 per cent expected by the market according to contemporaneous reporting.

Bank of Queensland shares rose 5.8 per cent on Thursday, while the major banks also rallied.

Endeavour Group finished Friday at $3.39, up 4.31 per cent on the day, and released the results of its annual general meeting.

The movement was notable during a week in which investors were highly sensitive to consumer-facing companies. The AGM result should not, however, be presented as the sole cause of the share-price increase without further supporting company guidance.

Mesoblast’s 23.4 per cent Thursday rise and 27.32 per cent weekly gain returned the biotechnology company to the centre of market attention.

For editors, it is important to separate the size of that percentage movement from its influence on the index. Mesoblast was an eye-catching performer, but it did not drive the ASX 200 in the way BHP or Commonwealth Bank did.

Qantas remained part of the broader market conversation as investors watched travel demand and company updates.

However, the primary-source review did not locate a fresh Qantas announcement that justified attributing a major weekly market movement to new company information. The airline should therefore remain on the monitoring list rather than being forced into the week’s causal narrative.

Is Australia’s IPO market reopening?

The official ASX new-listings pipeline remains active but selective.

ASX’s upcoming-floats page included formal applications with offer timetables extending through October and at least one anticipated listing on 30 November.

The exchange notes that its page covers companies for which a formal listing application has been received. It does not represent every company privately exploring a float.

The wider debate concerns whether Australia’s public market is sufficiently competitive when high-growth businesses can pursue capital in the United States or remain privately funded for longer.

ASX has previously raised possible reforms designed to improve the attractiveness of the local market. These include debate about reducing minimum free-float requirements and streamlining aspects of the admissions process.

An enhanced fast-track pathway for qualifying applicants can shorten the review process, reducing the execution risk created when market conditions change during a long IPO timetable.

That does not remove the more fundamental challenge.

New floats still require credible earnings or a convincing growth pathway, sensible pricing and enough genuine free float to support trading after listing.

Investors can already obtain diversified exposure through low-cost exchange-traded funds or buy established, liquid businesses. A float must therefore offer more than novelty.

The current pipeline suggests that the IPO window is open, but it is not indiscriminate.

What investors will watch next

The Reserve Bank’s next decision now sits at the centre of the domestic outlook.

Any change in cash-rate expectations will flow rapidly through banks, retailers, property trusts, listed developers and companies carrying substantial debt.

Investors will also watch whether the materials recovery can continue, whether BHP can hold its rebound and whether consumer companies provide further evidence of slowing demand.

Overseas, technology-sector volatility, commodity prices and the United States interest-rate outlook will continue to shape Australian trading.

The week’s 1.28 per cent headline gain was encouraging, but it was not a broad declaration of confidence.

It was a rotation towards miners, selected financials and property securities—and away from consumer businesses facing a more difficult inflation and interest-rate equation.

Market dashboard

S&P/ASX 200: 8,908.1, up 1.28 per cent for the week

All Ordinaries: 9,025, up 1.34 per cent

S&P/ASX 20: 5,214.7, up 1.11 per cent over five sessions

Best sector: Materials, up 4.06 per cent

Next-best sector: A-REITs, up 3.77 per cent

Weakest sector: Consumer staples, down 5.13 per cent

Major large-cap winner: Goodman Group, up 6.85 per cent

Major large-cap loser: Coles, down 11.77 per cent

AUD/USD: Approximately US70.35 cents at the weekly reference point

Gold: Approximately US$3,885 an ounce, down 3.12 per cent on the cited weekly measure

Brent crude: Approximately US$117.70 a barrel, up 0.68 per cent on the cited weekly measure