Top 5 ways to stay safe online — and avoid the holiday horror stories

We’re all aware of the dangers of cyber hacking and identity theft and most of us will take care when connecting online not to give away too much information. But at this time of year, when online shopping hits its peak and families head off on holiday, it’s easy to let your guard down. Here, the experts share their top tips for staying safe online when you’re out of the office and going on holiday.

Keep your OOO simple

Senior Information Security Consultant in Westpac Group’s Cyber Culture team Sally Youden says online security starts before you leave your desk.

“While switching on your out of office message is an easy task, you might want to reduce the amount of information you provide,” she says. “It could be used for malicious purposes by cybercriminals looking for opportunities to find a ‘way in’ to an organisation.”

While it’s important to communicate clearly, she said you should avoid adding too much detail like mobile numbers and job titles for external OOO messages.

Secure your spend

Shopping online over the Christmas and January sales periods is a convenient method for purchasing from the comfort of your living room, but it can expose you to data breaches and identity theft. Experts at the University of Queensland advise sticking with a service like PayPal for payment, or even setting up a separate credit card with a low limit specifically for online purchases. Saving details like passwords  to online accounts will also expose your bank accounts to theft. Instead, set up multi-factor identification to minimise risk.

Parcel scams

Most of us are aware of the parcel scams where hackers send a SMS advising a parcel is being delivered to your address. However, at this time of year when there are so many deliveries happening, it can be hard to discern the real from the fake, especially when they are impersonating services such as Australia Post. Ms Youden’s best advice is to pause and think before you click on a link. If you’re not sure whether it’s your parcel, reach out to the delivery service independently to confirm the details.

Pop-up precautions

Pop-up ads and social media offers can be tempting but cyber security experts at NAB suggest it’s better to avoid clicking on them. If you find the temptation too much, consider installing a pop-up blocker.

“Those bright and shiny ads that pop up on your screen when shopping online or using social media are clever and persistent marketing tactics looking to promote products or services,” NAB advises. “They can also be used to deliver malicious software, direct you to dodgy webpages, or fake sales.”

Instead, if you see an attractive offer, go to their website independently and check reviews before handing over your details.

Frequent flyers

It’s the easiest thing to do when you’re waiting for your flight, but recharging at the airport can be a risky business. Known as ‘juice jacking’, public charging stations such as those at airports and hotels can be hacked by cybercriminals, Ms Youden says. NAB experts advise that the same goes for public wifi services.

“If you have to use public Wi-Fi, consider using a Virtual Private Network (VPN) to create a secure connection. Avoid using free Wi-Fi to do any online banking or shopping, as this information may be exposed and misused.”