Revealing the tactics prestige brands use to keep buyers coming back for more
Luxury brands don’t play by the same rules as everyone else, turning the shopping narrative on its head with just-out-of-reach products
Luxury brands don’t play by the same rules as everyone else, turning the shopping narrative on its head with just-out-of-reach products
From the Spring 2024 issue of Kanebridge Quarterly magazine. Order your copy here.
In the world of luxury fashion, few items evoke as much desire and exclusivity as the Hermès Birkin bag.
Conceived 40 years ago, as legend has it, after a chance meeting between actress Jane Birkin and then Hermès chairman Jean-Louis Dumas on a flight from Paris to London, the coveted rectangular hold-all now has a folklore all of its own.
From rumoured ‘pre-spend’ requirements to stories of eager customers wooing Hermès sales assistants with freshly baked cookies just to get on the waitlist, Birkin lore persists because it can be tough to fact-check anything about the bag, its pricing or the brand’s distribution and sales practices. Hermès is notoriously tight-lipped and didn’t respond to requests for comment for this article.
But this phenomenon is no accident; it’s the perfect example of a meticulously crafted strategy employed by luxury brands to create a sense of urgency and prestige around their products.
“Storytelling, a strong brand narrative and engaging customers emotionally is so important in the luxury retail space,” says Dr Edwina Luck, senior lecturer in advertising, marketing and PR at the Queensland University of Technology.
“Then this is backed up with strategies such as creating scarcity around a particular product or line, which is exactly what Hermès do with the Birkin, to further create that very real sense of exclusivity that drives the luxury sector.”
According to global research firm IBISWorld, Australia’s luxury retail industry has grown 6.9 percent on average per year between 2018 and 2023 and is now worth more than $6.2 billion.
This is despite a trend during the pandemic for some brands such as Tiffany & Co. and Burberry to reposition parts of their business as ‘masstige’, meaning the perception of exclusivity in relatively affordable goods.
It’s a shift that has been exacerbated by the popularity of social media and overt influencer and celebrity endorsements driving such brands to a younger audience than has traditionally been associated with luxury retail.
“What all of that has done is actually make those ultra-luxury brands such as Hermès and Cartier even more exclusive,” says Dr Luck. “So, the gap is widening and as far as luxury brands and consumers are concerned, the more exclusive the better.”
Exclusivity has long been a cornerstone of luxury branding, creating a unique allure that sets high-end products apart from the mass market.
Limited production runs, personalised shopping experiences, and even the physical design of stores (think closed front doors and roped-off entrances) all contribute to the perception that these products are not just items, but experiences worth striving for.
Pre-spending — the concept that a consumer needs to build a “purchasing profile” that justifies their right to buy a certain product — is another tactic that brands use to build a deeper relationship between the consumer and the brand, creating a tiered connection that fosters loyalty and aspiration.
This initial investment, such as a scarf or a wallet, can serve as a gateway to the brand’s more exclusive offerings, such as particular product lines, limited-edition collections or bespoke fashion pieces.
“These strategies turn shopping into an event,” says Kelly Brown, co-founder of retail strategy agency, The Working Party.
“The anticipation, the thrill of securing a limited edition, the urgency of pre-spending — all these enhance the consumer experience.
“Luxury shoppers aren’t just buying a product, they’re buying a story, an experience, and a sense of belonging to an exclusive club. It’s about making them feel special and valued, which is exactly what consumers expect from luxury brands.”
The concept of scarcity isn’t new for high-end brands either. Enzo Ferrari, the father of the Italian luxury sports car manufacturer famously said, “Ferrari will always deliver one car less than the market demands”.
“Ferrari highlights a fundamental principle in luxury branding: the deliberate creation of scarcity,” says Jon Michail, CEO of corporate and personal brand image advisory Image Group International.
“This technique is not just about limiting supply but about crafting a positioning and image of exclusivity and unattainability that even Lamborghini could not beat.
“Scarcity creates urgency and elevates perceived “psychological” status, crucial elements for luxury brands. This perception is vital as it differentiates luxury brands from mass and mid-market options, reinforcing their unique value proposition and maintaining their premium and/or ultra-premium positioning.”
So, what’s next in the luxury sector? Experts predict luxury brands are likely to explore new and creative ways to further enhance their exclusivity and appeal.
“I see luxury brands are set to adopt more personalised and experiential techniques to enhance exclusivity and desirability,” says Brown. “A sophisticated online presence is now essential, but we’ll see luxury brands take more control over their sales channels, particularly online, by reducing distribution through online multi-brand retailers.
“This shift allows them to own the customer relationship which reinforces exclusivity and brand loyalty.”
As for the five-figure Birkin, retail insiders say only customers with an extensive purchase history with the French brand are offered the opportunity to buy one directly from a Hermès boutique.
However, pre-loved bags can often be found through online reselling websites such as priveporter.com (at the time of writing the lowest price Birkin available on priveporter.com was $AUD36,056).
According to Vogue, Hermès “boutiques have their own style offering, with infrequent deliveries and little notice as to which colourways or finishes will be available to purchase at any given moment. For this reason, customers who want a brand new bag should enquire in store and seek advice from Hermès sales experts”.
Even then, they can be hard to pin down, with Birkin bags, and the equally popular Kelly bag, subject to stringent quota systems worldwide.
Good luck.
As tariffs bite, Sydney’s MAISON de SABRÉ is pushing deeper into the US, holding firm on pricing and proving that resilience in luxury means more than survival.
Early indications from several big regional real-estate boards suggest March was overall another down month.
Gold is outshining stocks, bonds and crypto. Here’s what’s driving the surge—and how to get in.
Give gold bugs their due. The yellow metal has been a light in the investing darkness. At a recent $3,406 per troy ounce, it’s up 30% this year, to the envy of stock, bond, and Bitcoin holders. Cash-flow purists will call this a flash in the pan, but they should look again. Over the past 20 years, SPDR Gold Shares , an exchange-traded fund, has surged 630%—85 points more than SPDR S&P 500 , which tracks shares of the biggest U.S. companies.
That isn’t supposed to happen. If businesses couldn’t be expected to outperform an unthinking metal over decades, shareholders would demand that they cease operations and hoard bullion instead. So, what’s going on? If this were gasoline or Nike shoes or Nvidia chips, we would look to supply versus demand. With immutable gold, nearly every ounce that has ever been found is still around somewhere, so price action is mostly about demand. That has been ravenous and broad since 2022.
That year, the U.S. and dozens of allies placed sweeping sanctions on Russia, including its largest banks, and China went on a bullion spree. Its buying has since cooled, but other central banks have stepped in. Perhaps this is unsurprising, in light of a decades-long diversification by finance ministers away from the U.S. dollar, which is down to 57% of foreign reserves from over 70% in 2000. But the recent uptick in gold stockpiling looks to JPMorgan Chase , the world’s largest bullion dealer, like a debasement trade. Investors are nervous about President Donald Trump’s tariffs, his browbeating of the Federal Reserve Chairman over interest rates, and blowout U.S. deficits.
It isn’t just bankers. Demand among individuals for gold bars and coins has been surging, with some dealers experiencing sporadic shortages. Gold ETFs were bucking the trend, but flows there have turned solidly positive since last summer, including recently in China. All told, there is now an estimated $4 trillion worth of gold held by central banks, and $5 trillion by private investors. Calculated against $260 trillion for all financial assets, including stocks, bonds, cash, and alternatives, that works out to a global gold portfolio allocation of 3.5%, a record.
What’s next? BofA Securities says that central banks have room for much more gold buying, and that China’s insurance companies are likely to dabble, too. RBC Capital Markets analyst Chris Louney says ETFs could drive demand growth from here, especially if angst reigns. “Gold is that asset of last resort…the part of the investing universe that investors really look for when they have a lot of questions elsewhere,” he says.
Russ Koesterich, a portfolio manager for BlackRock , a major player in ETFs including the iShares Gold Trust , says that gold has proven itself as a store of value, and deserves a 2% to 4% weighting for most investors. “I think it’s a tough call to say, ‘Would you chase it here?’ ” he says. “There have been some pullbacks. Those might represent a good opportunity, particularly for people who don’t have any exposure.”
Daniel Major, who covers materials stocks for UBS , points out that gold miners mostly haven’t wrapped themselves in glory in recent years with their dealmaking and asset management. As a result, a major index for the group is trading 30% below pre-Covid levels relative to earnings. UBS increased its 2026 gold price target by 23%, to $3,500 per troy ounce, before gold’s latest lurch higher. Many miners are producing at a cost of $1,200 to $2,000. Major has bumped up earnings estimates across his coverage. “I think we’re gonna see further upward revisions to consensus earnings,” he says. “This is what’s attractive about the gold space right now.”
Major’s favorite gold stocks are Barrick Gold , Newmont , and Endeavour Mining . More on those in a moment. We also have thoughts on how not to buy gold—and what not to expect it to do: Don’t count on it to keep beating stocks long term, or to provide precise short-term protection from inflation spikes and stock swoons. But first, a little history, chemistry, and rules of the yellow brick road.
The first gold coins of reliable weight and purity featured a lion and bull stamped on the face, and were minted at the order of King Croesus of Lydia, in modern-day Turkey, around 550 B.C. But by then, gold had been used as a show of riches for thousands of years. Ancient Egyptians called gold the flesh of the gods, and laid the boy King Tutankhamen to rest in a gold coffin weighing 243 pounds. The Old Testament says that under King Solomon, gold in Jerusalem was as common as stone. Allow for literary license; silicon, an element in most stones, is 28.2% of the Earth’s crust, whereas gold is 0.0000004%.
Marco Polo described palace walls in China covered with gold. Mansa Musa I of Mali in West Africa, on a pilgrimage to Mecca in 1324, is said to have splashed so much gold around Cairo on the way that he crashed the local price by 20%, and it took 12 years to recover. To Montezuma, the Aztec king whose gold lured Cortés from Spain, the metal was called, as it still is by some in Central Mexico, teocuitlatl —literally, god excrement. Golden eras, gold medals, the Golden Rule, and golden calf—so deep is the historical association between gold and wealth, excellence, and vice that it seems to have a mystical hold on humanity. In fact, it’s more a matter of chemical inevitability.
Trade and savings are easier with money. Pick one for the job from the 118 known elements. Years ago on National Public Radio, Columbia University chemist Sanat Kumar used a process of elimination. Best to avoid elements that are cumbersome gases or liquids at room temperature. Stay away from the highly reactive columns I and II on the periodic table—we can’t have lithium ducats bursting into flame. Money should be rare, unlike zinc, which pennies are made from, but not too rare, unlike iridium, used for aircraft spark plugs. It shouldn’t be poisonous like arsenic or radioactive like radium—that rules out more elements than you might think. Of the handful that are left, eliminate any that weren’t discovered until recent centuries, or whose melting points were too high for early furnaces.
That leaves silver and gold. Silver tarnishes, but rarer, noble gold holds its luster. It is malleable enough to pound into sheets so thin that light will shine through. And, despite the best efforts of Isaac Newton and other would-be alchemists, it cannot be artificially created—profitably, anyhow. Technically, there is something called nuclear transmutation. If you can free a proton from mercury’s nucleus or insert one into platinum’s, you’ll end up with a nucleus with 79 protons, and that’s gold. Scientists did just that more than 80 years ago using mercury and a particle accelerator. But what little gold they produced was radioactive. If you think you can do better, you’ll likely need a nuclear reactor to prove it, but a large gold mine is one-fifth the cost, and we have to believe the permitting is easier.
We passed over copper due to commonness, but it has become too valuable to use for pennies. The 95% copper content of a pre-1982 penny is worth about three cents today. The equivalent amount of silver goes for $3.10, and gold, more than $320. But the three trade in different units. A pound of copper is up 17% this year, at $4.72. Silver and gold are typically quoted per troy ounce, a measure of hazy origin and clear tediousness, which is 9.7% heavier than a regular ounce. A troy ounce of silver is $32.70, up 13% this year.
Confused? This won’t help: The purity of investment gold, called its fineness, is measured in either parts per thousand or on a 24-point karat scale. A karat is different from a carat, the gemstone weight, but our friends in the U.K.—who adopted troy ounces in the 15th century—often spell both words with a “c.” Gold bricks like the ones central banks swap are called Good Delivery bars, and weigh 400 troy ounces, give or take, worth more than $1.3 million. If you buy a few, lift with your legs; each weighs a little over 27 regular pounds (as opposed to troy pounds, which, it pains us to note, are 12 troy ounces, not 16).
There are many options for smaller players, like Canadian Maple Leaf coins, which are 24-karat gold; South African Krugerrands, at 22 karats, and alloyed with copper for durability; and Gold American Eagles, 22 karats, with some silver and copper. Proof coins cost extra for their high polish, artistry, and limited runs, and may or may not become collectibles. Humbler-looking bullion coins are bought for their metal value. Prefer the latter if you aren’t a coin hobbyist. Avoid infomercials and stick with high-volume dealers. Even so, markups of 2% to 4% are common. Costco Wholesale , which sells gold in single troy ounce Swiss bars, charges 2%, but often runs out, and limits purchases to two bars per member a day. Factor in the cost of storage and insurance, too.
ETFs are more economical. For example, iShares Gold Trust costs 0.25%, not counting commissions. For long-term holders, as opposed to traders, there is a smaller fund called iShares Gold Trust Micro , which costs 0.09%.
Resist fleeing stocks for gold. The surprisingly long outperformance of gold is mostly a function of its recent run-up. From 1975 through last year, gold turned $1 invested into about $16, versus $348 for U.S. stocks. That starting point has a legal basis. President Franklin Roosevelt largely outlawed private gold ownership in 1933; President Richard Nixon delinked the dollar from gold in 1971; and President Gerald Ford made private ownership legal again at the end of 1974.
Gold has been a so-so inflation hedge over the past half-century, and at times a disappointing one. In 2022, when U.S. inflation peaked at a 40-year high of over 9%, the gold price went nowhere. The problem is that high inflation can prompt a sharp increase in interest rates. “If people can clip a 5% coupon on a T-bill, often they’d prefer to do that than have either a lump of metal or an ETF that doesn’t produce cash flow,” says BlackRock’s Koesterich.
Likewise, while gold has generally offset stock declines this year, it hasn’t always done so in the heat of the moment. Recall tariff “liberation day” early this month, which sent U.S. stocks down close to 11% in three days and pulled gold down nearly 5%. “This isn’t an uncommon scenario,” says RBC’s Louney. “When investors were losing elsewhere in their portfolio, gold was sold as well to cover those losses.”
Our top tip on how gold behaves is this: It doesn’t. People do the behaving, and they are appallingly unreliable. Use bonds as a stock market hedge. If they don’t work, fall back to patience. For inflation protection, think of assets that are a better match than gold for the goods and services that you buy every week. A diversified commodities fund has precious metals but also industrial ones, along with energy and grains. Treasury inflation-protected securities are explicitly linked to the consumer price index, which measures inflation for a theoretical individual whose buying patterns differ from your own, but are close enough.
Own a house. Stick with a workaday, reliable car. Yes, cars deteriorate. But so does nearly everything on a long enough timeline. Rely mostly on stocks, which represent businesses, which wouldn’t endure if they couldn’t turn raw inputs like commodities into something more profitable. There’s even a miner, Newmont, in the S&P 500.
Speaking of which, UBS’ Major recently upgraded both Canada’s Barrick and Denver-based Newmont from Neutral to Buy. “Both very much fall into that category of having a challenging recent track record,” he says. Newmont has lost 20% over the past three years while gold has gained 76%, which Major blames on difficult acquisitions and earnings shortfalls. Barrick, down 8%, has been in a dispute with Mali since 2023, when its government instituted a new mining code that gives it a greater share of profits. In recent days, authorities have shut the company’s offices in the capital city of Bamako over alleged nonpayment of taxes.
These are the sort of headaches that Krugerrands in a safe don’t produce. But Major calls expectations “adequately reset,” free cash flow attractive, and guidance achievable. Newmont, at 13 times next year’s earnings consensus, is selling assets, and Barrick, at 10 times, has healthy production growth.
Major also likes London-based, Toronto-listed Endeavour Mining , up 40% over the past three years and trading at nine times earnings, although he says it has “higher jurisdictional risk.” It is focused on West Africa, especially Burkina Faso, which had a coup d’état in 2022. You’d think the stock would be doing worse amid such political upheaval. Then again, Burkina Faso since 1966 has had eight coups, five coup attempts, and one street ousting of a president who tried to change the constitution to remain in power. That works out to an uprising every four years, on average.
Montezuma’s scatological name for gold might have been prescient, considering the sometimes-odious consequences for small countries that find it.
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