Meet the Woman Taking the ‘Blood Sport’ out of Buying a Coveted Hermès Birkin Bag

The impetus for Judy Taylor to start her luxury handbag and jewellery resale company Madison Avenue Couture dates back to her career in investment banking more than two decades ago. At the time, she was an avid shopper for high-end clothing and had built a sizeable collection of corporate wear from designer labels.

Taylor eventually took an extended break from banking to travel the world and decided to sell the clothing on eBay.

“I was surprised at the money I netted by selling these used items and realised the potential of the online resale market,” Taylor says. “Not being someone to let an opportunity pass, I began to buy and sell new and almost new luxury clothing, shoes and handbags and saw how much they were in demand.”

Hermès Birkin 25 Himalaya Niloticus Crocodile Diamond Encrusted Hardware, priced at $US500,000.
Courtesy of Madison Avenue Couture

Her homespun venture quickly grew into a full-fledged profitable business, and in 2010, she established Madison Avenue Couture. Today, the brand bills itself to be the largest online independent reseller of new and never-worn Hermès holy grail bags, primarily Birkins and Kellys that are nearly impossible to find. It also sells a selection of pre-owned collectible and vintage Hermès, Chanel, Goyard, and Louis Vuitton bags, Hermès and Chanel jewellery, and accessories and sought-after fine jewellery.

Taylor says that her company enables any consumer with the means to buy highly in-demand goods.

“You can’t just go into Hermès and buy a Birkin because there usually aren’t any available, and if they are, customers are limited to buying two bags a year,” she says. “Chanel has also limited purchases since Covid, and other brands have imposed restrictions.”

According to Taylor, these tactics have increased market demand and have enabled luxury labels to increase their prices. However, since supply cannot meet demand, consumers are increasingly reaching out to the resale market, including her company, for these items.

“Our business continues to grow, and we have an extensive network to source handbags and jewelry,” Taylor says. “Unlike much of the traditional resale market, our items are primarily new and never used and carry a premium over [the] retail price.”

Taylor, 59, speaks with Penta about her company and the luxury resale market overall.

Can you talk about how the luxury resale market for handbags and jewellery has evolved in recent years, especially since the pandemic?

About three weeks into the pandemic, we started getting orders. They were slow at first but then accelerated.

With retail stores closed and travel restricted, people turned online to shop. The only place to purchase new Hermès and Chanel handbags was online and from dealers on the secondary market. They became comfortable with buying these brands online. Sales increased by 60% in 2020 and doubled in 2021, compared to the prior years. Even after the brand boutiques opened and travel resumed, online sales continued their momentum. Our sales quadrupled from 2019 to 2023.23.

Who are your customers, and have they changed over the years?

Our clients are primarily those who have disposable income and love to spend it on beautiful things. Partners of hedge funds, investment bankers and law firms, self-made entrepreneurs, physicians and dentists, celebrities and socialites represent the bulk. But we always have the aspiring—those for whom buying a Birkin or Kelly is a bit of a financial stretch.

What are the advantages of buying a resale bag or piece of jewellery?

Hermès and Chanel do not offer their handbags online. While Hermès.com may offer one or a few small bags on occasion, they are sold out in seconds. The same goes for branded jewellery, notably Van Cleef & Arpels. Try purchasing a popular VC&A Alhambra piece online or in one of their stores to take home immediately—it is almost impossible.

Hermès Sac Faubourg Birkin 20 White Matte Alligator Palladium Hardware, priced at $US225,000
Madison Avenue Couture

The second is ease of purchase. Hermès has made getting a holy grail bag almost a “blood sport.” The machinations that someone goes through to get a Birkin or Kelly are anxiety-producing for most. First, you need to find a friendly sales associate. Then, a profile must be built, which involves spending on Hermès goods that are not leather handbags. The more the spend, the greater the chance of getting a handbag. Expensive furniture, fine jewellery, and watches have the greatest sway. Scarves or a pair of shoes won’t bat an eyelash. The amount needed to be spent is unknown, but we’ve heard it could be significantly more than the price of the bag. Plus, there is no guarantee that it will result in getting the bag of your dreams.

In the secondary market, you can pick the bag of your dreams without the hassle and stress of building a profile.

How do you source your items, and how are you able to guarantee their authenticity?

We purchase from individuals and other handbag dealers primarily. We usually get the original store receipt or a copy of it for most bags we purchase, which establishes provenance. Regardless of having the receipt or not, every bag goes through in-house and third-party authentication. We chose who we believe to be the best independent authenticators of Hermès and Chanel, which is where we find the most counterfeits.

What are some of the most in-demand brands and items for buyers who can afford them?

Hermès and Chanel handbags are generally in demand by professional and affluent women and men who give them as gifts. Goyard is popular because it evokes quiet luxury. In jewellery, we see the greatest demand is for Van Cleef & Arpels pieces, particularly the Alhambra series.

What advice do you have for people who want to find a specific piece from a source outside of the brand itself?

We recommend that people purchase only from dealers who guarantee authenticity and have a history of selling only authentic bags.

Furthermore, rely on a reseller that has its inventory on hand like us. We have already checked the condition, verified authenticity, and confirmed availability. Marketplaces, which aggregate different vendors, cannot know for certain if an item is available, in the stated condition or authentic. (Some authenticate after the item is sold, which delays getting the item.) Resellers that do not have an item in stock will source it, which can take weeks and may not be in the condition described.

This interview has been edited for length and clarity.

More millionaires call New York City home than anywhere else in the world, according to a report from international wealth migration specialists Henley & Partners.

The Big Apple, which has seen its high-net-worth population jump by 48% over the past decade, is home to 349,500 millionaires, 744 centi-millionaires—those with liquid investable wealth of over US$100 million—and 60 billionaires, according to the firm, which collaborated with data intelligence firm New World Wealth for the analysis.

The city also ranked as the top spot for millionaires last year.

California’s Bay Area, encompassing San Francisco and the tech-mecca of Silicon Valley, ranked second. Wealth in the Bay Area has grown at one of the fastest rates in the world, increasing its number of wealthy citizens by a sizeable 82% over the past decade. It’s now home to 305,700 millionaires, 675 centi-millionaires, and 68 billionaires.

New York and the Bay Area were among 11 areas in the U.S. on the top 50 ranking, making the country the world’s foremost hub of moneyed residents.

Across the pond, London, which ranked as the wealthiest city in the world for many years, tumbled down the ranking, and now sits in fifth place with just 227,000 millionaires, 370 centi-millionaires, and 35 billionaires, a decline of 10% over the past decade, said the report, which was released earlier this week.

Cities with the fastest growing wealth, meanwhile, can be found in China.

Shenzhen’s wealthy population is snowballing most, with their numbers surging by 140% in the last 10 years, the report said.

“Hangzhou has also experienced a massive 125% increase in its [high-net-worth] residents, and Guangzhou’s millionaires have grown by 110% over the past decade,” said Andrew Amoils, head of research at New World Wealth, in the report.

Looking ahead, when it comes to wealth growth potential over the next decade, “cities to watch include Bengaluru, India; Scottsdale, Arizona; and Ho Chi Minh City in Vietnam,” he added. “All three have enjoyed exceptional growth rates of over 100% in their resident millionaire populations over the past 10 years.”

Underpinning the growth of the world’s wealthiest cities has been the robust performance of financial markets of late, from the S&P 500 to Bitcoin, according to Juerg Steffen, CEO of Henley & Partners.

Plus, “rapid advancements in artificial intelligence, robotics, and blockchain technology have provided new opportunities for wealth creation and accumulation,” Steffen said. “Yet, even as new opportunities emerge, old risks persist. The war in Ukraine, which has seen Moscow’s millionaire population plummet by 24% to 30,300, is a stark reminder of the fragility of wealth in an uncertain and unstable world.”