15 CEOs Reflect On Their Pandemic Year
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15 CEOs Reflect On Their Pandemic Year

Bosses from Moderna to Chipotle talk about their challenges and share lessons for the times ahead.

By Emily Glazer and Francesca Fontana
Fri, May 21, 2021 1:39pmGrey Clock 7 min

Hilton Worldwide Holdings Inc. Chief Executive Chris Nassetta worked from home in Arlington, Va., with his wife, six daughters and two dogs for two weeks before returning to the hotel chain’s nearly empty headquarters for the rest of the past year. Sharmistha Dubey has been leading Match Group Inc. from her dining room table near Dallas. Herman Miller’s Andi Owen has her dog Finn to keep her company while working from her home office in Grand Rapids, Mich. Moderna Inc. MRNA 5.05% CEO Stéphane Bancel relishes twice-daily 30-minute walks between his home in Boston and the vaccine maker’s Cambridge offices, where he resumed working in August, so he can crystallize his priorities and reflect on the day. The Wall Street Journal photographed them and 11 other business leaders in their pandemic office spaces as they discussed the past year and what’s to come.

More than a year after the coronavirus upended the way we work, the business leaders said they have found that more communication, flexibility and transparency have been crucial in staying connected to their employees.

Heads of companies across sectors including finance, hospitality and technology spoke from their current workspaces about what they’ve learned from the largely remote year, what challenges they faced and what changes they plan to leave in place during the next phase of work.

Brad Karp, chairman of the law firm Paul, Weiss, Rifkind, Wharton & Garrison LLP, predicted his schedule will remain less hectic after the pandemic is over: “Personally, I can’t see myself reflexively flying cross-country for an hour-long presentation or meeting.”

Nandita Bakhshi

Bank of the West. Working from her home office in New Jersey.

PHOTO: HANNAH YOON FOR THE WALL STREET JOURNAL

“[To handle overwhelming Paycheck Protection Program loan demand], we got 600 volunteers signed up overnight that left their day job, learned how to do a PPP loan, and started to work day and night on that. If we were in the physical world, that collaboration would take lots of meetings to set up. But that happened within hours.”

— Nandita Bakhshi

 

Adena Friedman

Exchange operator Nasdaq Inc. Working from Nasdaq’s New York office.

PHOTO: GABRIELA BHASKAR FOR THE WALL STREET JOURNAL

“I don’t want to make permanent decisions in a temporary situation…. We want to be able to plan for the future, our employees want us to be able to plan for the future, and yet we’re in a temporary situation so we try very hard to avoid making decisions that we’ll later realize were not the right ones for the organization.”

— Adena Friedman

 

Juan Andrade

Insurer Everest Re Group Ltd. Working from Everest Re’s New Jersey office.

PHOTOS: GABRIELA BHASKAR FOR THE WALL STREET JOURNAL

“We’re built for responding to a typhoon or to an earthquake or to a hurricane or winter event or whatever it is. And so, yes, you look inward and then you apply a lot of those lessons to how you run the company.”

— Juan Andrade

 

Chris Hyams

Job-search site Indeed. Working from his home office in Texas.

PHOTO: MARY KANG FOR THE WALL STREET JOURNAL

“I used to spend a lot of time on aeroplanes, travelling as a means of trying to stay connected to people. I was flying 200,000 miles a year for the last six or seven years. And sitting in this one room and just being on Zoom, I am more connected with everyone in the business than I’ve ever been––because everyone is in the same place. We’re all just squares on a screen.”

— Chris Hyams

 

Stéphane Bancel

Vaccine maker Moderna Inc. Working from Moderna’s Massachusetts office.

PHOTO: MICHAEL BUCHER/THE WALL STREET JOURNAL

“Because of the intensity required to save every hour, every day we could, we were literally working seven days a week non stop. And I realized that I have to be very disciplined … And so I had to actually make sure I was doing sport in order to stay healthy and to stay mentally sane.”

— Stéphane Bancel

 

Sharmistha Dubey

Online-dating giant Match Group Inc. Working from her dining room in Texas.

PHOTO: ZERB MELLISH FOR THE WALL STREET JOURNAL

“In the Zoom world, you can get a lot of things done, but you have to ask for it. There are very few serendipitous moments. It’s almost as if there is a scripted narrative that we’re using in every conversation we have; it’s very transactional.”

— Sharmistha Dubey

 

David McCormick

Hedge fund Bridgewater Associates LP. Working from his kitchen in Colorado.

PHOTO: MICHAEL BUCHER/THE WALL STREET JOURNAL

“We took a lot of steps to try to make sure we reaffirm the culture remotely, but there’s nothing like being together. So I think we’re all going to go back to work, hopefully this fall [autumn], with a sense that work is a real privilege. It’s a real privilege to be able to go to the office and be with your colleagues.”

— David McCormick

 

Michel A. Khalaf

Life-insurance company Metlife Inc. Working from his converted-closet office in New York.

PHOTO: MICHAEL BUCHER/THE WALL STREET JOURNAL

“We like to think that there will be a better normal, hopefully, coming out of this. We’ve seen incredible levels of collaboration of people working in agile ways of innovation and experimentation during the pandemic. In a way, we had to move much faster than we normally work because that was the only way for us to deliver for our customers during the pandemic.”

— Michel A. Khalaf

 

Andi Owen

Furniture company Herman Miller Inc. Working from her home office in Michigan.

PHOTOS: SYLVIA JARRUS FOR THE WALL STREET JOURNAL

“If we think about how we’re going to take what we’ve learned from this [year of remote work] and move it into the future, we’ve got to take a hybrid approach that’s good for the employer and for the employee … I think productivity in the future is going to be much more a measure of results, rather than activities.”

— Andi Owen

 

Julia Hartz

Event-ticketing company Eventbrite Inc. Working from her home office in California.

PHOTO: MARISSA LESHNOV FOR THE WALL STREET JOURNAL

“The real shadow side to working remotely is that this [work-from-home] shift … has also revealed and greatly exacerbated inequality. We’re starting to talk more about that, in terms of how access to technology or balancing your home and work lives in this reality has been very challenging.”

— Julia Hartz

 

Chris Nassetta

Hotel chain Hilton Worldwide Holdings Inc. Working from Hilton’s Virginia office.

PHOTO: GABRIELLA DEMCZUK FOR THE WALL STREET JOURNAL

“The realisation for me was that I wasn’t really built for this. I’ve dealt with it like everybody else. I really like being with our people and it gives me a huge amount of energy. And I hope that when I’m with them—I can’t be with them all the time, obviously given the scale, breadth and depth of this organization—that I give them some energy…. But when I’m sitting here doing Zoom calls all day, it’s hard to really tap into that.”

— Chris Nassetta

 

Jean Hynes

Investment firm Wellington Management Co. Working from her home office in Massachusetts.

PHOTO: MICHAEL BUCHER/THE WALL STREET JOURNAL

“Going through the pandemic is such a stressful situation, and what we’ve heard back from our employees is that in increasing transparency we took away a lot of the stress. That was a big lesson learned for me as a leader, that we needed to be stress absorbers for the organization.”

— Jean Hynes

 

Brad Karp

Law firm Paul, Weiss, Rifkind, Wharton & Garrison LLP. Working from his home office in New York.

PHOTO: GABRIELA BHASKAR FOR THE WALL STREET JOURNAL

“Remote work, while initially liberating, can be exhausting. Waking up every morning and going to sleep every night in your office quickly becomes old. So does the lack of boundaries in a world without diversions. The workweek has taken on a 24/7 vibe, and, as a leader of my law firm, creating reasonable boundaries and worrying constantly about my colleagues’ mental health and stress have become critical priorities.”

— Brad Karp

 

Lynn Good

Electricity and gas company Duke Energy Corp. Working from her home office in North Carolina.

PHOTO: TRAVIS DOVE FOR THE WALL STREET JOURNAL

“We have remarked over and over about what an extraordinary time it has been. But it truly has. I mean, it has threatened health; it has created loss; people have had issues with how to manage their work, their families, their schooling—just everything. And at the same time social unrest [and a] tough political season all coming together.”

— Lynn Good

 

Brian Niccol

Restaurant chain Chipotle Mexican Grill Inc. Working from Chipotle’s California office.

PHOTO: ROZETTE RAGO FOR THE WALL STREET JOURNAL

“There’s just value in every four or five weeks getting everybody on the phone together, do a live Q&A. It’s really important for our kitchen manager all the way up to our executive team, directors, folks that are doing payroll to have the ability to hear first hand what’s going on and then also provide questions on what they’re feeling and how they’re being impacted right now.”

— Brian Niccol

Produced by Meghan Petersen. Designed by Andrew Levinson. Additional reporting by Chip Cutter and Kathryn Dill.

Reprinted by permission of The Wall Street Journal, Copyright 2021 Dow Jones & Company. Inc. All Rights Reserved Worldwide. Original date of publication:  May

Working from home or from deserted headquarters, bosses of companies from Moderna to Chipotle talk about their challenges and share lessons for the times ahead

 



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How to Pick the Perfect Souvenir When Travelling

It’s easy to buy clunkers when you’re caught up in the moment. But regrettable purchases aren’t inevitable.

By KATHLEEN HUGHES
Sat, Nov 9, 2024 4 min

Trying to buy just the right souvenir on a trip is a risky business. You can wind up with a lifetime treasure—or an albatross you feel stuck with forever.

Consider the giant painting of a chicken flying out of Cuba that has been hanging over our couch in Palos Verdes, Calif., for the past 15 years. Buying it cheaply seemed to make sense when we were in Havana, since my husband’s family had fled the country after the revolution.

But the flying chicken just didn’t seem as, well, poignant by the time we returned home and hung the 4-by-7-foot painting. No guest has ever said a word about it. “I can’t help you with the chicken,” an art dealer told me long ago when I asked for help in selling it.

So, how do you find the right souvenir? Or is there even any such thing?

An everyday reminder

For many people, the answer to the second question is an unqualified “No,” and they have stopped trying. “Souvenirs never look as enticing or beautiful as they did at the time of purchase once you get them home,” warns Patricia Schultz, the author of “1,000 Places to See Before You Die.”

After collecting rugs on her trips, then Christmas ornaments, before running out of room at home for both, Schultz says, “I have gone cold turkey. I collect memories.”

But for others, surrendering just won’t do. “It’s intrinsic when people travel that they wind up bringing a keepsake of the journey,” says Rolf Potts, the author of “Souvenir,” a book that traces the history of travel souvenirs back to the earliest recorded journeys.

“It can be a way to show off,” he says. “Much like the envy-inducing travel posts on Instagram.” But for many people, he says, “It’s proof you were there, not only to show other people but also for yourself.”

For those who lean in this direction, there are ways to help avoid regrets. Tara Button , founder of the Buy Me Once website, and the author of “A Life Less Throwaway: The Lost Art of Buying for Life,” suggests focusing on practical items that fit your lifestyle and double as mementos.

As an example, she once bought a “very affordable” baby blanket made from alpaca fiber on a trip to Peru and now uses it every day. The blanket not only reminds her of “the time pre-children when I was traveling,” she says. “It goes over my 2-year-old son every night. It’s always soft and always gorgeous.”

She has a friend who collects one cup from each destination. “Those are perfect memory keepers,” she says. “A small item that is used every day.”

Finding the right scale

One obstacle to finding the right souvenir is that it can be hard to think practically when you are swept up in the excitement of a new culture. Consider the Burmese puppet, 15 inches tall, that has spent about two decades in the closet of Liz Einbinder , head of public relations for Backroads, an adventure-tour company.

“We saw a lot of puppets everywhere and just got caught up in all of the Burmese art and culture,” she says. Now she wonders, “Why did I bring this back? It sits in the back of my closet and I can’t seem to get rid of it. It creeps me out when I see it.”

When that buying urge sweeps over you, Button and other travel experts suggest pausing to consider your lifestyle, taste, needs, and the scale of your home—you’re going back to the reality of your everyday life, after all.

But that doesn’t necessarily mean being entirely practical. Einbinder collects miniatures, mostly miniature houses, from every country, and has more than a hundred. Most are in storage, but she keeps a little London bus and a little Egyptian pyramid on her desk. For her, souvenirs aren’t just about memories, they’re also about the hunt. “It gives me something to search for” on each trip, she says. “That’s half the fun.”

Ignore the hard sell

Another way travelers often go wrong is by giving in to pressure, or at least persistence, from salespeople.

When Kimba Hills, an interior designer, went to Morocco, she hired a guide who took her to a rug store in Fez, where the dealers delivered a whirlwind sales pitch while serving tea. She wound up buying a $4,000 flat-weave Turkish rug, measuring about 13 feet by 9 feet.

“No one in my group could believe I got seduced,” she says.

When the rug finally arrived at her home in Santa Monica, “It smelled like cow dung,” she says. Washing the rug was going to change the color.

When she called the dealer in Fez and demanded her money back, he refused, offering to send her a different rug instead. “We got into a yelling match,” says Hills. “All my skills went out the window.”

Looking back, she says, “You are in a buying mode because you are there and feel like you should buy something.” On a recent trip to Mexico, she bought nothing, explaining, “I’m wiser.”

Sometimes, magic

Spontaneity can cut both ways. There’s the chicken painting. But waiting for inspiration to strike, rather than planning to go home with a souvenir, can still help.

Henry Zankov, a sweater designer, says that when he travels, he explores his destinations with the idea that he won’t buy anything unless he comes across something he loves. He still buys plenty, but says “I don’t have regrets.” At his home in Brooklyn, he has ceramics, vases and glassware from shops he found randomly in Spain, Greece, and Italy. “I buy what I have to have,” he says.

There are times he doesn’t find anything. “So I just give up,” he says. “It’s OK.”

Some souvenirs do become the treasure of a lifetime.

Annie Lucas , the co-owner of MIR, which offers tours to less-traveled destinations, became captivated by a mirror on a trip to Morocco. It was made with hand-pounded silver and pieces of camel bones.

She went back to the store three or four times, debating the cost and whether she would regret it once she got home. It was heavy and measured 24 inches by 40 inches.

“That was 15 years ago, and I still treasure it,” she says. “If I had to get out of my house and had only five minutes to pack, I would grab that off the wall.”

MOST POPULAR
11 ACRES ROAD, KELLYVILLE, NSW

This stylish family home combines a classic palette and finishes with a flexible floorplan

35 North Street Windsor

Just 55 minutes from Sydney, make this your creative getaway located in the majestic Hawkesbury region.

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