Developers Are Racing to Give Affluent Buyers the Gift of More Free Time
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Developers Are Racing to Give Affluent Buyers the Gift of More Free Time

From arranging dinner parties and meeting the cable guy to hanging artwork and packing suitcases, lifestyle managers help handle residents’ to-do lists

By SHIVANI VORA
Mon, Jul 31, 2023 8:40amGrey Clock 4 min

Luxury developments, already stacked with gyms, theatres and other amenities built to lure wealthy buyers, are now going beyond physical spaces to offer the most precious perk of all: More free time.

Take 1428 Brickell in Miami, for one. The condominium, slated to debut in 2027, will have a bevy of full-time experts to serve homeowners. A sommelier will keep them well supplied with their wines and spirits of choice, source rare vintages and help them discover new producers.

There will also be a wellness concierge to schedule personal training sessions, IV drips and spa treatments and several butlers, porters and valets to fulfil requests like late-night pizza cravings and help packing for a trip.

One Wall Street in Manhattan’s Financial District, which opened in March, counts on its onsite lifestyle manager, Michael Lawrence, to be a constant resource to its residents. The former executive director of operations for the renowned chef Daniel Boulud said that means establishing a relationship with them prior to their move-in date with a handwritten welcome letter.

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His notes offer to help them find a moving company, assist with unpacking boxes and stock their kitchen with groceries from the nearby Whole Foods. Lawrence can also arrange for their audio systems to be set up and make appointments with phone and cable providers.

Once owners are settled in, Lawrence acts as a go-to for a variety of needs: He’ll set up daily wake-up calls, make restaurant reservations and even plan their vacations. Most recently, the latter entailed booking a trip to Nashville for an avid Taylor Swift fan to catch the singer’s concert in May. The itinerary also included meals at famous restaurants like Martin’s Bar-B-Que Joint, a shopping tour and museum visits.

“Our goal is to anticipate what residents need and do whatever it takes to fulfil those needs,” said Lawrence. “That’s what true hospitality is all about.”

HALL Arts Residences, a 48-unit tower located in Dallas’s Arts District, also offers a full-time lifestyle manager, Rebecca Roberts. The former event planner maintains residents’ homes while they’re gone, secures theatre tickets for coveted shows and orchestrates their dinner parties and other social events.

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The social lounge in ONE Tampa, a new Tampa, Florida, development debuting in 2025. Kolter Urban

Lynda Ludeman owns a home in the development and said that Roberts was a “huge selling point” for her and her husband when they were deciding where in Dallas they wanted to live.

“I’ll text her when I’m away asking for our plants to be watered and it’s done,” Ludeman said. “I threw a lunch for my friends, and she found the caterer and sourced flowers for the occasion. She’s also arranged for my art to be hung.”

Cindi Caudle, an agent with Briggs Freeman Sotheby’s International Realty in Dallas, is the co-lead broker for HALL Arts Residences and said that the building’s service factor is a primary component in closing deals.

“Wealthy buyers, especially since Covid, want the convenience and time savings of a lock-and-leave lifestyle, and unparalleled service gives you that,” she said. “The service levels in luxury developments have significantly stepped up as a result.”

While amenities in the most expensive residential developments have become “bolder and blingier, the quality of service is quickly catching up. said Chris Graham, the founder of the London-based luxury real estate branding consultancy Graham Associates. “The concierge piece of these projects taps into creating a lifestyle that’s supposed to be hard to match,” he said. “High-end real estate nowadays has evolved from the tangible to experiential, and service is the lead.”

The trend applies to both branded and unbranded residences, Graham said.

Other examples of service that aims to transcend the standard to reach the superlative are proliferating in the highest end of residential real estate.

At the yet-to-open Villa Miami, located in the Edgewater neighbourhood, for instance, chefs trained at the perennially popular Major Food Group restaurants like Carbone will be available to cook meals for residents in their homes and ensure that their pantries are continually restocked.

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A residence kitchen in Villa Miami.
Binyan Studios

ONE Tampa, debuting in 2025, is also trying to increase the appeal on the food and beverage front with its Skyline Bistro which will serve food throughout the day and have a barista on staff.

Ed Kahn, the senior vice president for ONE Tampa’s developer Kolter Urban, said that residents will be able to order food to their homes or anywhere else in the building, such as poolside or for pickup through the development’s app.

The Ritz-Carlton Residences, Palm Beach Gardens, an 11-acre development on Palm Beach’s Intracoastal Waterway that’s launching in 2025, will offer personalised service for each of its residents, according to its developer Dan Catalfumo.

“We are going to ask owners to input their likes and preferences into an online system that they can update at any time,” he said. “It will let us know whether they want us to get their boat ready for a day on the water and their favourite poolside drink.”

Boat dock at The Ritz-Carlton Residences in Palm Beach Gardens.
Catalfumo Companies


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Scotch whisky expert, luxury hospitality strategist and Keeper of the Quaich inductee Ross Blainey is bringing a new philosophy of luxury experiences to Citizen Kanebridge.

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MEET THE MAN CURATING CITIZEN KANEBRIDGE’S NEXT CHAPTER

Scotch whisky expert, luxury hospitality strategist and Keeper of the Quaich inductee Ross Blainey is bringing a new philosophy of luxury experiences to Citizen Kanebridge.

By Staff Writer
Fri, May 22, 2026 4 min

From Scotch whisky and luxury retreats to fashion collaborations and world-class hospitality, Ross Blainey has spent years shaping high-end experiences around one idea: modern luxury is no longer just about what you own.

It is about access, connection and moments money alone cannot buy.

As Citizen Kanebridge continues to grow as one of Australia’s most sought-after private members’ clubs, Blainey, the club’s new Head of Membership,  says the future lies in creating experiences members cannot find anywhere else.

“The ultimate memorable experiences are the money can’t buy moments,” Blainey said.

“The things that you can’t just put together anytime or any place. They make up something that is greater than the sum of its parts.”

On June 4, Blainey will bring that philosophy to life when he hosts an exclusive whisky evening for Citizen Kanebridge members at Sydney’s Royal Automobile Club of Australia.

Titled A Journey Through Whisky, the intimate event will see Blainey guide members through a curated selection of rare and unreleased whiskies drawn from his personal archive, alongside stories gathered across years working at the highest levels of the Scotch whisky world.

The evening will also include reflections on Blainey’s induction as a Keeper of the Quaich at Blair Castle in Scotland last year, one of the whisky industry’s rarest global honours.

A career built around experience

Before joining Citizen Kanebridge, Blainey built a career spanning luxury hospitality, Scotch whisky, premium lifestyle brands and experiential events. 

But he says one industry above all others shaped the way he thinks about people and community: Scotch whisky.

“At its core, at its heart and throughout its whole history, Scotch has been about sharing, enjoyment, telling stories, meeting people and generally having a good time,” he said.

“Whisky can be that shared moment of laughter, and it can also be a shared moment of just slowing down, taking stock and contemplating. These are so key to building community.”

Blainey’s deep involvement in the whisky world culminated in 2025 when he was inducted as a Keeper of the Quaich at Blair Castle, a recognition is reserved for a select group of individuals who have made an outstanding contribution to Scotch whisky internationally.

“I was inducted last year, 2025, an incredible honour,” he said.

“There were a couple of teary-eyed moments as I stood in Blair Castle, on historic ground, realising that this was a moment I would remember forever.”

The next chapter for Citizen Kanebridge

Looking ahead, Blainey says Citizen Kanebridge will continue to focus on highly curated experiences, exclusive access, and bringing together like-minded members from Australia’s property, finance, and investment sectors.

“Our baseline of Car of the Year is already one of the most impressive events on the social calendar of Australia,” he said.

“My job is to find a way of raising the bar, taking things to the absolute top level for access, experiences and events.”

Blainey said the long-term goal was not simply to create another networking group or luxury club, but to build a community centred around meaningful relationships and unforgettable experiences.

“We provide the access, the money can’t buy memories, and we will be making those happen regularly,” he said.

“If we start with how amazing Car of the Year is and the only way is up, we are going to have some mind-blowing moments for our members.”

Hospitality at its absolute best 

Another major influence on Blainey’s thinking came through his connection with world-famous New York restaurant Eleven Madison Park, once named the best restaurant in the world.

He says two concepts from the restaurant’s owners still shape the way he approaches luxury experiences today: “enlightened hospitality” and “unreasonable hospitality”.

“Enlightened hospitality is a way of doing business that looks at not just the product of what you serve, but how it makes people feel,” Blainey said.

“Unreasonable hospitality is more about striving for the absolute best all the time. If you’re going to do something, do it to an unreasonable level that blows everything else out of the water.”

It is a philosophy, he says, which aligns closely with where Citizen Kanebridge is heading next.

“That’s what we’re doing here with CK, taking members’ experiences to another level,” he said.

Fashion, whisky and creative collaborations

Blainey’s career has also included working with Glenfiddich as a Creative Collaborations Lead, where his role centred on bringing luxury experiences and partnerships to life through designers, chefs, artists and bartenders.

Among the projects were runway collaborations with leading Australian fashion designers, with pieces from the partnerships now housed inside Sydney’s Powerhouse Museum.

“My job was to find a creative way of bringing the brand to life,” he said.

“How do we make something that none of us could make on our own? Searching for the things that will resonate with people.”

What luxury consumers want now

Beyond whisky and events, Blainey also played a key role in building Blackbird Byron, the boutique Byron Bay hinterland retreat later recognised in Tatler’s Top 101 Hotels list.

The property, known for its dramatic views, minimalist architecture, and secluded atmosphere, helped shape his understanding of how luxury consumers are changing.

“I think I learned that people looking for luxury in hotels want memorable moments, considered design and the ability to get away from the hustle and bustle of modern life,” he said.

“To feel at home without being at home is important.”

More broadly, he believes today’s luxury consumers are increasingly driven by authenticity and emotional connection.

“For luxury consumers overall, I think it comes down to craft, story and connection,” he said.

“The product itself has to be impeccable, the story behind it builds your reason for looking at it, and then you need to make a genuine connection with people.”

Interested in becoming a member of Citizen Kanebridge? You can contact Ross here.

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