Developers Are Racing to Give Affluent Buyers the Gift of More Free Time
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Developers Are Racing to Give Affluent Buyers the Gift of More Free Time

From arranging dinner parties and meeting the cable guy to hanging artwork and packing suitcases, lifestyle managers help handle residents’ to-do lists

By SHIVANI VORA
Mon, Jul 31, 2023 8:40amGrey Clock 4 min

Luxury developments, already stacked with gyms, theatres and other amenities built to lure wealthy buyers, are now going beyond physical spaces to offer the most precious perk of all: More free time.

Take 1428 Brickell in Miami, for one. The condominium, slated to debut in 2027, will have a bevy of full-time experts to serve homeowners. A sommelier will keep them well supplied with their wines and spirits of choice, source rare vintages and help them discover new producers.

There will also be a wellness concierge to schedule personal training sessions, IV drips and spa treatments and several butlers, porters and valets to fulfil requests like late-night pizza cravings and help packing for a trip.

One Wall Street in Manhattan’s Financial District, which opened in March, counts on its onsite lifestyle manager, Michael Lawrence, to be a constant resource to its residents. The former executive director of operations for the renowned chef Daniel Boulud said that means establishing a relationship with them prior to their move-in date with a handwritten welcome letter.

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His notes offer to help them find a moving company, assist with unpacking boxes and stock their kitchen with groceries from the nearby Whole Foods. Lawrence can also arrange for their audio systems to be set up and make appointments with phone and cable providers.

Once owners are settled in, Lawrence acts as a go-to for a variety of needs: He’ll set up daily wake-up calls, make restaurant reservations and even plan their vacations. Most recently, the latter entailed booking a trip to Nashville for an avid Taylor Swift fan to catch the singer’s concert in May. The itinerary also included meals at famous restaurants like Martin’s Bar-B-Que Joint, a shopping tour and museum visits.

“Our goal is to anticipate what residents need and do whatever it takes to fulfil those needs,” said Lawrence. “That’s what true hospitality is all about.”

HALL Arts Residences, a 48-unit tower located in Dallas’s Arts District, also offers a full-time lifestyle manager, Rebecca Roberts. The former event planner maintains residents’ homes while they’re gone, secures theatre tickets for coveted shows and orchestrates their dinner parties and other social events.

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The social lounge in ONE Tampa, a new Tampa, Florida, development debuting in 2025. Kolter Urban

Lynda Ludeman owns a home in the development and said that Roberts was a “huge selling point” for her and her husband when they were deciding where in Dallas they wanted to live.

“I’ll text her when I’m away asking for our plants to be watered and it’s done,” Ludeman said. “I threw a lunch for my friends, and she found the caterer and sourced flowers for the occasion. She’s also arranged for my art to be hung.”

Cindi Caudle, an agent with Briggs Freeman Sotheby’s International Realty in Dallas, is the co-lead broker for HALL Arts Residences and said that the building’s service factor is a primary component in closing deals.

“Wealthy buyers, especially since Covid, want the convenience and time savings of a lock-and-leave lifestyle, and unparalleled service gives you that,” she said. “The service levels in luxury developments have significantly stepped up as a result.”

While amenities in the most expensive residential developments have become “bolder and blingier, the quality of service is quickly catching up. said Chris Graham, the founder of the London-based luxury real estate branding consultancy Graham Associates. “The concierge piece of these projects taps into creating a lifestyle that’s supposed to be hard to match,” he said. “High-end real estate nowadays has evolved from the tangible to experiential, and service is the lead.”

The trend applies to both branded and unbranded residences, Graham said.

Other examples of service that aims to transcend the standard to reach the superlative are proliferating in the highest end of residential real estate.

At the yet-to-open Villa Miami, located in the Edgewater neighbourhood, for instance, chefs trained at the perennially popular Major Food Group restaurants like Carbone will be available to cook meals for residents in their homes and ensure that their pantries are continually restocked.

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A residence kitchen in Villa Miami.
Binyan Studios

ONE Tampa, debuting in 2025, is also trying to increase the appeal on the food and beverage front with its Skyline Bistro which will serve food throughout the day and have a barista on staff.

Ed Kahn, the senior vice president for ONE Tampa’s developer Kolter Urban, said that residents will be able to order food to their homes or anywhere else in the building, such as poolside or for pickup through the development’s app.

The Ritz-Carlton Residences, Palm Beach Gardens, an 11-acre development on Palm Beach’s Intracoastal Waterway that’s launching in 2025, will offer personalised service for each of its residents, according to its developer Dan Catalfumo.

“We are going to ask owners to input their likes and preferences into an online system that they can update at any time,” he said. “It will let us know whether they want us to get their boat ready for a day on the water and their favourite poolside drink.”

Boat dock at The Ritz-Carlton Residences in Palm Beach Gardens.
Catalfumo Companies


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Greenland Is Gorgeous and Uncrowded. Now Here Come the Americans.

The remote northern island wants more visitors: ‘It’s the rumbling before the herd is coming,’ one hotel manager says

By ALLISON POHLE
Wed, Oct 23, 2024 4 min

As European hot spots become overcrowded , travellers are digging deeper to find those less-populated but still brag-worthy locations. Greenland, moving up the list, is bracing for its new popularity.

Aria Varasteh has been to 69 countries, including almost all of Europe. He now wants to visit more remote places and avoid spots swarmed by tourists—starting with Greenland.

“I want a taste of something different,” said the 34-year-old founder of a consulting firm serving clients in the Washington, D.C., area.

He originally planned to go to Nuuk, the island’s capital, this fall via out-of-the-way connections, given there wasn’t a nonstop flight from the U.S. But this month United Airlines announced a nonstop, four-hour flight from Newark Liberty International Airport in New Jersey to Nuuk. The route, beginning next summer, is a first for a U.S. airline, according to Greenland tourism officials.

It marks a significant milestone in the territory’s push for more international visitors. Airlines ran flights with a combined 55,000 seats to Greenland from April to August of this year, says Jens Lauridsen, chief executive officer of Greenland Airports. That figure will nearly double next year in the same period, he says, to about 105,000 seats.

The possible coming surge of travellers also presents a challenge for a vast island of 56,000 people as nearby destinations from Iceland to Spain grapple with the consequences of over tourism.

Greenlandic officials say they have watched closely and made deliberate efforts to slowly scale up their plans for visitors. An investment north of $700 million will yield three new airports, the first of which will open next month in Nuuk.

“It’s the rumbling before the herd is coming,” says Mads Mitchell, general manager of Hotel Nordbo, a 67-room property in Nuuk. The owner of his property is considering adding 50 more rooms to meet demand in the coming years.

Mitchell has recently met with travel agents from Brooklyn, N.Y., South Korea and China. He says he welcomes new tourists, but fears tourism will grow too quickly.

“Like in Barcelona, you get tired of tourists, because it’s too much and it pushes out the locals, that is my concern,” he says. “So it’s finding this balance of like showing the love for Greenland and showing the amazing possibilities, but not getting too much too fast.”

Greenland’s buildup

Greenland is an autonomous territory of Denmark more than three times the size of Texas. Tourists travel by boat or small aircraft when venturing to different regions—virtually no roads connect towns or settlements.

Greenland decided to invest in airport infrastructure in 2018 as part of an effort to expand tourism and its role in the economy, which is largely dependent on fishing and subsidies from Denmark. In the coming years, airports in Ilulissat and Qaqortoq, areas known for their scenic fjords, will open.

One narrow-body flight, like what United plans, will generate $200,000 in spending, including hotels, tours and other purchases, Lauridsen says. He calls it a “very significant economic impact.”

In 2023, foreign tourism brought a total of over $270 million to Greenland’s economy, according to Visit Greenland, the tourism and marketing arm owned by the government. Expedition cruises visit the territory, as well as adventure tours.

United will fly twice weekly to Nuuk on its 737 MAX 8, which will seat 166 passengers, starting in June .

“We look for new destinations, we look for hot destinations and destinations, most importantly, we can make money in,” Andrew Nocella , United’s chief commercial officer, said in the company’s earnings call earlier in October.

On the runway

Greenland has looked to nearby Iceland to learn from its experiences with tourism, says Air Greenland Group CEO Jacob Nitter Sørensen. Tiny Iceland still has about seven times the population of its western neighbour.

Nuuk’s new airport will become the new trans-Atlantic hub for Air Greenland, the national carrier. It flies to 14 airports and 46 heliports across the territory.

“Of course, there are discussions about avoiding mass tourism. But right now, I think there is a natural limit in terms of the receiving capacity,” Nitter says.

Air Greenland doesn’t fly nonstop from the U.S. because there isn’t currently enough space to accommodate all travellers in hotels, Nitter says. Air Greenland is building a new hotel in Ilulissat to increase capacity when the airport opens.

Nuuk has just over 550 hotel rooms, according to government documents. A tourism analysis published by Visit Greenland predicts there could be a shortage in rooms beginning in 2027. Most U.S. visitors will stay four to 10 nights, according to traveler sentiment data from Visit Greenland.

As travel picks up, visitors should expect more changes. Officials expect to pass new legislation that would further regulate tourism in time for the 2025 season. Rules on zoning would give local communities the power to limit tourism when needed, says Naaja H. Nathanielsen, minister for business, trade, raw materials, justice and gender equality.

Areas in a so-called red zone would ban tour operators. In northern Greenland, traditional hunting takes place at certain times of year and requires silence, which doesn’t work with cruise ships coming in, Nathanielsen says.

Part of the proposal would require tour operators to be locally based to ensure they pay taxes in Greenland and so that tourists receive local knowledge of the culture. Nathanielsen also plans to introduce a proposal to govern cruise tourism to ensure more travelers stay and eat locally, rather than just walk around for a few hours and grab a cup of coffee, she says.

Public sentiment has remained in favour of tourism as visitor arrivals have increased, Nathanielsen says.

—Roshan Fernandez contributed to this article.

MOST POPULAR
11 ACRES ROAD, KELLYVILLE, NSW

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35 North Street Windsor

Just 55 minutes from Sydney, make this your creative getaway located in the majestic Hawkesbury region.

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