Not sure about that apartment purchase? Check out the new digital tool bringing surety back
The Building Trust Indicator is the latest tool bringing buyer confidence back to multi-residential development
The Building Trust Indicator is the latest tool bringing buyer confidence back to multi-residential development
A new digital tool is providing surety for would-be apartment buyers in NSW. Here, Laszlo Peter, partner at KPMG Origins, explains how the Building Trustworthy Indicator works — and why it’s essential for investors and homeowners alike.
What is the Building Trustworthy Indicator? When was it introduced?
The Building Trustworthy Indicator is a unique digital product, developed by KPMG Origins in conjunction with the property industry, universities and the NSW Government that provides greater transparency of apartment buildings in NSW. The Building Trustworthy Indicator (BTI) provides consumers, financiers and insurers with information on who was involved in creating the apartment buildings, what materials were used, and what certifications were achieved for critical elements, such as waterproofing, fire systems and structure. The Trustworthy Indicator enables differentiation between trustworthy and non-trustworthy apartment buildings and brings greater transparency to construction processes.
It was launched in July 2022, focused on apartment buildings in NSW.
How did it come about?
KPMG Origins BTI was developed as a response to Building Commissioner David Chandler’s six-pillar agenda to bring back trust to the residential construction sector.
The aims of the agenda are to restore confidence to the multi-storey residential market to ensure buildings are safe throughout their life and defects, if they are identified, are addressed by the developers. Going forward, this enables the regulator to be empowered and strengthened by data for impactful compliance activities across the sector.
BTI contributes to this agenda by bringing greater information about the built asset, creating a building DNA for everyone to access.
Why is it necessary?
Residential construction in NSW faces a unique challenge with significant defects appearing post-completion with many owners left to deal with expensive remediation. The Building Trustworthy Indicator helps consumers understand the trustworthiness of the asset by highlighting the involvement of trustworthy players (WHO) compliant use of materials (WHAT) and appropriate quality documentation (HOW). This highlights the potential risks associated with an asset and showcases lower risk buildings informing consumers, investors and insurers in their key decisions.
What are the benefits of having it in place?
Access to the BTI helps would-be buyers better understand the riskiness of the apartment they are buying. Combining this data with other decision-making factors such as location, price and size enables informed decisions and consumers are reassured that any defects found will be addressed by the developer. Developers can differentiate their assets in market, highlighting best construction practices and quality documentation. Demonstrating trustworthiness throughout the lifecycle from design to completion helps with pre-sales and greater market access. The BTI also helps developers streamline data collection required to meet regulatory obligations prior to completion.
How does it work?
Property developers, builders and contractors upload documents to the BTI product, such as the details of the contractors, documents showing the materials used in each building element and inspections certificates, that are ultimately used to create a BTI score for that building. Using a risk-based methodology developed in collaboration with universities, the BTI score weighs the trustworthiness of each element and calculates the aggregate output, giving buyers confidence that best practices have been used. The higher the number of stars, the higher the trustworthiness.
How will they access it?
A developer receives acknowledgement of their BTI result in the form of official BTI badges to market their project. A specific landing page is created to promote the result, and market the apartment building to consumers.
Property developers can use these assets in their own marketing initiatives across print, digital and out of home (signage outside the property) as well. Access to BTI badges helps with promotional materials across pre-sales and sales and has even been known to help with secondary market resale.
We are also hearing of stories where current apartment owners are requesting the information from developers in order to utilise the positive results for future resale opportunities.
What does a trustworthy building look like?
There are 4 levels of BTI scores. Prior to construction commencing and to support pre-sales, developers are able to obtain a Trustworthy as Designed indicator.
BTI Trustworthy as Designed — Demonstrates support has been provided for design requirements to be met, designs have been reviewed to verify the design process and materials are suitable for the design. Once the construction process has been completed, three levels of of trustworthiness are available for the as-built asset.
BTI 3 Stars Trustworthy as Built – Confidence in the design and construction to a trusted level of standard beyond regulatory practice has been achieved.
BTI 4 Stars Leading as Built — Confidence in the design and construction processes and certifications equal to the highest levels of trust in the industry.
BTI 5 Stars Benchmark as Built — Confidence in the design and construction to an industry-benchmark level of excellence
How does the BTI fit in with the iCIRT and Latent Defects Insurance products to provide surety for buyers?
BTI, iCIRT and LDI are three pillars of Building Commissioner David Chandler’s agendas to support improved trust and transparency in the construction sector. They work as follows:
BTI – Focuses on the trustworthiness of the asset (an apartment building in this case)
iCIRT – Focuses on the history and financials of the developer
LDI – Enables insurance for the asset to cover any defects that may occur after completion
Why should developers and builders seek BTI approval?
It’s the only way to provide confidence in a finished project and the underlying asset. This allows developers and builders to market and promote the trustworthiness of the building for pre-sales purposes.
What does it mean for the quality of residential development going forward?
Property developers risk being left behind when consumers are demanding these initiatives are in place before they purchase a property. Consumers are now asking sales offices and property developers to provide as much information as possible to ensure that the property they are buying is trustworthy. With the increased transparency, and consumer awareness of such tools, developers are working harder to ensure that the right materials and processes are followed to produce a trustworthy building/project.
What opportunities exist for BTI in the future?
As the BTI is evolving, and developers, consumers, financiers and insurers begin to embrace these new measures, there are new opportunities arising.
In recent projects, owners are now asking for the BTI data to help present their apartment for resale. Insurers are also beginning to ask for benchmarking reports and developers are beginning to use ‘templates’ of a trustworthy project to brief builders and contractors and issue tenders.
These use cases for BTI and the associated data are beginning to introduce efficiencies and greater productivity in the sector.
Sponsored by KPMG Origins
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Weary of ‘smart’ everything, Americans are craving stylish ‘analog rooms’ free of digital distractions—and designers are making them a growing trend.
James and Ellen Patterson are hardly Luddites. But the couple, who both work in tech, made an unexpectedly old-timey decision during the renovation of their 1928 Washington, D.C., home last year.
The Pattersons had planned to use a spacious unfinished basement room to store James’s music equipment, but noticed that their children, all under age 21, kept disappearing down there to entertain themselves for hours without the aid of tablets or TVs.
Inspired, the duo brought a new directive to their design team.
The subterranean space would become an “analog room”: a studiously screen-free zone where the family could play board games together, practice instruments, listen to records or just lounge about lazily, undistracted by devices.
For decades, we’ve celebrated the rise of the “smart home”—knobless, switchless, effortless and entirely orchestrated via apps.
But evidence suggests that screen-free “dumb” spaces might be poised for a comeback.
Many smart-home features are losing their luster as they raise concerns about surveillance and, frankly, just don’t function.
New York designer Christine Gachot said she’d never have to work again “if I had a dollar for every time I had a client tell me ‘my smart music system keeps dropping off’ or ‘I can’t log in.’ ”
Google searches for “how to reduce screen time” reached an all-time high in 2025. In the past four years on TikTok, videos tagged #AnalogLife—cataloging users’ embrace of old technology, physical media and low-tech lifestyles—received over 76 million views.
And last month, Architectural Digest reported on nostalgia for old-school tech : “landline in hand, cord twirled around finger.”
Catherine Price, author of “ How to Break Up With Your Phone,” calls the trend heartening.
“People are waking up to the idea that screens are getting in the way of real life interactions and taking steps through design choices to create an alternative, places where people can be fully present,” said Price, whose new book “ The Amazing Generation ,” co-written with Jonathan Haidt, counsels tweens and kids on fun ways to escape screens.
From both a user and design perspective, the Pattersons consider their analog room a success.
Freed from the need to accommodate an oversize television or stuff walls with miles of wiring, their design team—BarnesVanze Architects and designer Colman Riddell—could get more creative, dividing the space into discrete music and game zones.
Ellen’s octogenarian parents, who live nearby, often swing by for a round or two of the Stock Market Game, an eBay-sourced relic from Ellen’s childhood that requires calculations with pen and paper.
In the music area, James’s collection of retro Fender and Gibson guitars adorn walls slicked with Farrow & Ball’s Card Room Green , while the ceiling is papered with a pattern that mimics the organic texture of vintage Fender tweed.
A trio of collectible amps cluster behind a standing mic—forming a de facto stage where family and friends perform on karaoke nights. Built-in cabinets display a Rega turntable and the couple’s vinyl record collection.
“Playing a game with family or doing your own little impromptu karaoke is just so much more joyful than getting on your phone and scrolling for 45 minutes,” said James.

“Dumb” design will likely continue to gather steam, said Hans Lorei, a designer in Nashville, Tenn., as people increasingly treat their homes “less as spaces to optimise and more as spaces to retreat.”
Case in point: The top-floor nook that designer Jeanne Hayes of Camden Grace Interiors carved out in her Connecticut home as an “offline-office” space.
Her desk? A periwinkle beanbag chair paired with an ottoman by Jaxx. “I hunker down here when I need to escape distractions from the outside world,” she explained.
“Sometimes I’m scheming designs for a project while listening to vinyl, other times I’m reading the newspaper in solitude. When I’m in here without screens, I feel more peaceful and more productive at the same time—two things that rarely go hand in hand.”
A subtle archway marks the transition into designer Zoë Feldman’s Washington, D.C., rosy sunroom—a serene space she conceived as a respite from the digital demands of everyday life.
Used for reading and quiet conversation, it “reinforces how restorative it can be to be physically present in a room without constant input,” the designer said.
Laura Lubin, owner of Nashville-based Ellerslie Interiors, transformed a tiny guest bedroom in her family’s cottage into her own “wellness room,” where she retreats for sound baths, massages and reflection.
“Without screens, the room immediately shifts your nervous system. You’re not multitasking or consuming, you’re just present,” said Lubin.
As a designer, she’s fielding requests from clients for similar spaces that support mental health and rest, she said.
“People are overstimulated and overscheduled,” she explained. “Homes are no longer just places to live—they’re expected to actively support well-being.”
Designer Molly Torres Portnof of New York’s DATE Interiors adopted the same brief when she designed a music room for her husband, owner of the labels Greenway Records and Levitation, in their Lido Beach, N.Y. home. He goes there nightly to listen to records or play his guitar.
The game closet from the townhouse in “The Royal Tenenbaums”? That idea is back too, says Gachot. Last year she designed an epic game room backed by a rock climbing wall for a young family in Montana.
When you’re watching a show or on your phone, “it’s a solo experience for the most part,” the designer said. “The family really wanted to encourage everybody to do things together.”

Don’t have the space—or the budget—to kit out an entire retro rec room?
“There are a lot of small tweaks you can make even if you don’t have the time, energy or budget to design a fully analog room from scratch,” said Price.
Gachot says “the small things in people’s lives are cues of what the bigger trends are.”
More of her clients, she’s noticed, have been requesting retrograde staples, such as analog clocks and magazine racks.
For her Los Angeles living room, chef Sara Kramer sourced a vintage piano from Craigslist to be the room’s centerpiece, rather than sacrifice its design to the dominant black box of a smart TV. Alabama designer Lauren Conner recently worked with a client who bought a home with a rotary phone.
Rather than rip it out, she decided to keep it up and running, adding a silver receiver cover embellished with her grandmother’s initials.
Some throwback accessories aren’t so subtle. Melia Marden was browsing listings from the Public Sale Auction House in Hudson, N.Y. when she spotted a phone booth from Bell Systems circa the late 1950s and successfully bid on it for a few hundred dollars.
“It was a pandemic impulse buy,” said Marden.
In 2023, she and her husband, Frank Sisti Jr., began working with designer Elliot Meier and contractor ReidBuild to integrate the booth into what had been a hallway linen closet in their Brooklyn townhouse.
Canadian supplier Old Phone Works refurbished the phone and sold them the pulse-to-tone converter that translates the rotary dial to a modern phone line.
The couple had collected a vintage whimsical animal-adorned wallpaper (featured in a different colourway in “Pee-wee’s Playhouse”) and had just enough to cover the phone booth’s interior.
Their children, ages 9 and 11, don’t have their own phones, so use the booth to communicate with family. It’s also become a favorite spot for hiding away with a stack of Archie comic books.
The booth has brought back memories of meandering calls from Marden’s own youth—along with some of that era’s simple joy. As Meier puts it: “It’s got this magical wardrobe kind of feeling.”
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