AI Will Evaluate Your Job Application. Do You Still Want to Apply?
A study suggests that the answer may depend on how artificial intelligence is used.
2 min
If job seekers knew companies were using artificial intelligence to fill open positions, would it stop them from applying for the job?
The answer, according to a recent study, is yes—sometimes.
The researchers found that in certain instances, like the screening of applications, study participants usually accepted some degree of automation. But in other instances, like interviews, the study suggests, automation could deter job seekers from applying for a position.
Companies contending with recent labor shortages are increasingly turning to AI as a way to facilitate and speed up the hiring process. AI can be used in such tasks as screening job applicants for basic qualifications, checking for professional credentials and licenses, evaluating video statements, interviewing candidates and conducting competency assessments.
The new research underscores when using AI in hiring could be counterproductive. For instance, in one part of the study participants were shown fictional job postings and then asked if they intended to apply for the position. The researchers found that if the job posting said AI was used to both screen applicants and conduct interviews, participants’ intention to apply to the position averaged 2.77 on a six-point scale, with 6 reflecting the highest intention to apply. If AI was used only for the screening process, participants’ intention to apply averaged 3.73.
In another experiment, the authors also found that study participants saw pros as well as cons in the use of AI in interviewing.
Participants who saw a job posting stating that AI was used to both screen applicants and conduct interviews expected the hiring process to be more consistent in its judgments than those who saw postings with less AI involvement, ranking the process at an average of 3.66 for consistency on a five-point scale, with 5 being most consistent. Participants where AI was to be used to screen applicants but not interview them ranked the process at 3.48 for consistency, and participants where the posting made no mention of automation ranked the process at 3.16 for consistency.
On the other hand, participants who were told the hiring would be fully automated tended to believe more than others that they had less agency or voice in the final outcome. Overall, the study results suggest this concern tends to outweigh the appreciation of AI’s lack of bias at the interviewing stage.
“A hybrid approach where companies use AI in some tasks but not others may be a way to get the best of both worlds,” says Jenny Wesche, a co-author of the study and a postdoctoral research fellow at the Free University of Berlin. Participants may have been more open to automation earlier in the hiring process because they had little expectation of direct interaction at that stage and could see some benefits from using AI—such as less-biased decisions and the avoidance of problems like nepotism, she says. But during the later stages, she suggests, applicants expect personal interaction, to give them an opportunity to sell themselves and to learn more about the company.
“AI is not inherently good or bad,” Dr. Wesche says. “It just very much depends on the context it’s used.”
Reprinted by permission of The Wall Street Journal, Copyright 2021 Dow Jones & Company. Inc. All Rights Reserved Worldwide. Original date of publication: March 7, 2022.
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Vacationers scratching their travel itch this season are sending prices through the roof. Here’s how some are making trade-offs.
3 min
Capri Coffer socks away $600 a month to help fund her travels. The Atlanta health-insurance account executive and her husband couldn’t justify a family vacation to the Dominican Republic this summer, though, given what she calls “astronomical” plane ticket prices of $800 each.
The price was too high for younger family members, even with Coffer defraying some of the costs.
Instead, the family of six will pile into a rented minivan come August and drive to Hilton Head Island, S.C., where Coffer booked a beach house for $650 a night. Her budget excluding food for the two-night trip is about $1,600, compared with the $6,000 price she was quoted for a three-night trip to Punta Cana.
“That way, everyone can still be together and we can still have that family time,” she says.
With hotel prices and airfares stubbornly high as the 2023 travel rush continues—and overall inflation squeezing household budgets—this summer is shaping up as the season of travel trade-offs for many of us.
Average daily hotel rates in the top 25 U.S. markets topped $180 year-to-date through April, increasing 9.9% from a year ago and 15.6% from 2019, according to hospitality-data firm STR.
Online travel sites report more steep increases for summer ticket prices, with Kayak pegging the increase at 35% based on traveler searches. (Perhaps there is no more solid evidence of higher ticket prices than airline executives’ repeated gushing about strong demand, which gives them pricing power.)
The high prices and economic concerns don’t mean we’ll all be bunking in hostels and flying Spirit Airlines with no luggage. Travellers who aren’t going all-out are compromising in a variety of ways to keep the summer vacation tradition alive, travel agents and analysts say.
“They’re still out there and traveling despite some pretty real economic headwinds,” says Mike Daher, Deloitte’s U.S. transportation, hospitality and services leader. “They’re just being more creative in how they spend their limited dollars.”
For some, that means a cheaper hotel. Hotels.com says global search interest in three-star hotels is up more than 20% globally. Booking app HotelTonight says nearly one in three bookings in the first quarter were for “basic” hotels, compared with 27% in the same period in 2019.
For other travellers, the trade-offs include a shorter trip, a different destination, passing on premium seat upgrades on full-service airlines or switching to no-frills airlines. Budget-airline executives have said on earnings calls that they see evidence of travellers trading down.
Deloitte’s 2023 summer travel survey, released Tuesday, found that average spending on “marquee” trips this year is expected to decline to $2,930 from $3,320 a year ago. Tighter budgets are a factor, he says.
Too much demand
Wendy Marley is no economics teacher, but says she’s spent a lot of time this year refreshing clients on the basics of supply and demand.
The AAA travel adviser, who works in the Boston area, says the lesson comes up every time a traveler with a set budget requests help planning a dreamy summer vacation in Europe.
“They’re just having complete sticker shock,” she says.
Marley has become a pro at Plan B destinations for this summer.
For one client celebrating a 25th wedding anniversary with a budget of $10,000 to $12,000 for a five-star June trip, she switched their attention from the pricey French Riviera or Amalfi Coast to a luxury resort on the Caribbean island of St. Barts.
To Yellowstone fans dismayed at ticket prices into Jackson, Wyo., and three-star lodges going for six-star prices, she recommends other national parks within driving distance of Massachusetts, including Acadia National Park in Maine.
For clients who love the all-inclusive nature of cruising but don’t want to shell out for plane tickets to Florida, she’s been booking cruises out of New York and New Jersey.
Not all of Marley’s clients are tweaking their plans this summer.
Michael McParland, a 78-year-old consultant in Needham, Mass., and his wife are treating their family to a luxury three-week Ireland getaway. They are flying business class on Aer Lingus and touring with Adventures by Disney. They initially booked the trip for 2020, so nothing was going to stand in the way this year.
McParland is most excited to take his teen grandsons up the mountain in Northern Ireland where his father tended sheep.
“We decided a number of years ago to give our grandsons memories,” he says. “Money is money. They don’t remember you for that.”
Fare first, then destination
Chima Enwere, a 28-year old piano teacher in Fayetteville, N.C., is also headed to the U.K., but not by design.
Enwere, who fell in love with Europe on trips the past few years, let airline ticket prices dictate his destination this summer to save money.
He was having a hard time finding reasonable flights out of Raleigh-Durham, N.C., so he asked for ideas in a Facebook travel group. One traveler found a round-trip flight on Delta to Scotland for $900 in late July with reasonable connections.
He was budgeting $1,500 for the entire trip—he stays in hostels to save money—but says he will have to spend more given the pricier-than-expected plane ticket.
“I saw that it was less than four digits and I just immediately booked it without even asking questions,” he says.
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