Delivery Drivers Can’t Find Your House Number: ‘I Took My Best Guess and Left It There.’
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Delivery Drivers Can’t Find Your House Number: ‘I Took My Best Guess and Left It There.’

Seasonal workers delivering holiday packages hunt for house numbers

By ESTHER FUNG
Fri, Dec 23, 2022 8:00amGrey Clock 4 min

With one click, shoppers expect items to be shipped to them with alacrity and precision, across continents and oceans. Why then, do so many people make it hard for delivery drivers to find their homes?

Tiny house numbers, perhaps OK for hawks or eagles but not human drivers in a moving vehicle, are among the top pet peeves, drivers say. So are Christmas decorations or snow blotting out mailbox numbers. House numbers spelled out in cursive are a pain.

Ditto for those in Roman numerals: Time is lost when workers have to drive by IV or V times to find the right house.

Steve Spitler, a seasonal delivery driver covering routes south of Atlanta, recently reached a driveway that had three houses. Only one had a house number and it wasn’t the address on his package, he said.

“There was nobody home at any of the places,” said Mr. Spitler, who is in his first season as a driver. “The middle house had a large A monogram on the door and it matched the last name of the package so I took my best guess and left it there.”

During the peak delivery season, the number of daily packages can reach around 100 million, up from an average of around 62 million to 72 million in other times of the year, according to parcel analytics firm ShipMatrix Inc.

To cope, companies such as FedEx Corp., United Parcel Service Inc., and Amazon.com Inc. hire thousands of seasonal drivers to ferry packages from Thanksgiving until as late as mid-January.

“A lot of times the same garland covering the number covers the Ring or the doorbell. It took me a while to find it,” said Claudia Alejandra Stokes, a first-time seasonal driver in Gulfport, Miss., about a recent delivery.

It was her first day and it was getting dark, and she ended up driving up and down the street twice. “When I finally found it, the owner was actually home and she was like, oh yeah, maybe I need to fix the garland so that people can see the number. And I said, it’s OK, I’ll remember this home forever,” said Ms. Stokes.

Repeat neighbourhood visits have helped her get faster in finding the right address.

“The first week was an experience,” she said. She got to know her routes better each day and by day five, she decided the best way to run her route was to flip it. “Start in the middle with the neighbourhoods I know get real dark at night and do the well-lit neighborhoods after that,” she said.

In places where homes are miles apart, drivers say they get help—if there’s cell service—from mapping applications from Google and Apple or county tax assessor websites. When that fails, approach passersby.

“I had to walk up to Christmas carolers and ask them for directions,” said J. Christopher McGuirk, a driver working in Glenwood Springs, Colo.

It was well below zero that night, he said, and the adults had seemingly “been enjoying a little holiday liquid cheer.” Everyone was friendly when they figured out what he was doing. One caroler asked if he was freezing to death. Another pointed out the house he was looking for.

FedEx, UPS and Amazon provide drivers with their respective routing software on hand-held tablets or on drivers’ mobile phones. The software provides timesaving information such as gate and building codes, descriptors such as “blue door,” and warnings previous deliverers contributed, such as the presence of an aggressive dog.

There is a limit to how precise or updated the instructions can be, drivers say, especially when home additions such as carports block the house number from the street.

In urban areas, homes are closer together and usually in numerical order, so drivers say they can use intuition to find a poorly-marked home. When buildings, or apartments inside them, are haphazardly numbered, finding the right address can take as long as 20 minutes. Residential complexes with multiple high-rises or labyrinthine layouts present special challenges.

“Oh my gosh, yes, mobile home parks typically have 300 to 400 homes. Numbering goes from one to four hundred, not in a sequence,” said Nitin Gupta, founder of Beans.Ai, a location-intelligence company that specialises in maps for delivery drivers.

These tools are helpful, but drivers say they often have to rely on their judgment to figure things out. Some joke that homeowners are pranking them.

“I feel people are watching videos later of the old lady struggling up the drive with the huge and heavy package,” said Kimberly Thompson, a 52-year-old driver in Greenville, S.C.

Parcel carriers and retailers often get a contact number for the recipient or instructions from customers. But vague instructions such as “It’s in the back” don’t help. One frequent response: “The back of what?”

Homeowner associations can help or hurt the cause. Some have strict aesthetics rules, including limiting colours for house numbers to just a few shades darker from their background. This can make addresses less visible under certain conditions, drivers say.

The U.S. Postal Service said every curbside mailbox should have address information and be clear of leaves, ice, and snow piles.

What about houses with no numbers at all? Residents said they do get packages delivered on their doorstep.

“I’ve never thought about that,” said Andrea Christie, a resident in Milford, Pa., whose single-family home doesn’t have a visible house number. “I’m lucky I haven’t had any issues with missing packages. I guess it’s funny when it’s not your package,” she said.

Drivers celebrate homeowners who make it easier for them. Some put out a basket of snacks and drinks, and handwritten notes. Others have house numbers that are backlit to make them more visible at night or in bad weather.

“That’s really helpful,” said Ms. Stokes, adding that the lighting helps her return to her vehicle more quickly when it’s dark.



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The Longevity Vacation: Poolside Lounging With an IV Drip

The latest trend in wellness travel is somewhere between a spa trip and a doctor’s appointment

By ALEX JANIN
Tue, Apr 16, 2024 4 min

For some vacationers, the ideal getaway involves $1,200 ozone therapy or an $1,800 early-detection cancer test.

Call it the longevity vacation. People who are fixated on optimising their personal health are pursuing travel activities that they hope will help them stay healthier for longer. It is part of a broader interest in longevity that often extends beyond traditional medicine . These costly trips and treatments are rising in popularity as money pours into the global wellness travel market.

At high-end resorts, guests can now find biological age testing, poolside vitamin IV drips, and stem-cell therapy. Prices can range from hundreds of dollars for shots and drips to tens of thousands for more invasive procedures, which go well beyond standard wellness offerings like yoga, massages or facials.

Some longevity-inspired trips focus on treatments, while others focus more on social and lifestyle changes. This includes programs that promise to teach travellers the secrets of centenarians .

Mark Blaskovich, 66 years old, spent $4,500 on a five-night trip last year centred on lessons from the world’s “Blue Zones,” places including Sardinia, Italy, and Okinawa, Japan, where a high number of people live for at least 100 years. Blaskovich says he wanted to get on a healthier path as he started to feel the effects of ageing.

He chose a retreat at Modern Elder Academy in Mexico, where he attended workshops detailing the power of supportive relationships, embracing a plant-based diet and incorporating natural movement into his daily life.

“I’ve been interested in longevity and trying to figure out how to live longer and live healthier,” says Blaskovich.

Vitamins and ozone

When Christy Menzies noticed nurses behind a curtained-off area at the Four Seasons Resort Maui in Hawaii on a family vacation in 2022, she assumed it might be Covid-19 testing. They were actually injecting guests with vitamin B12.

Menzies, 40, who runs a travel agency, escaped to the longevity clinic between trips to the beach, pool and kids’ club, where she reclined in a leather chair, and received a 30-minute vitamin IV infusion.

“You’re making investments in your wellness, your health, your body,” says Menzies, who adds that she felt more energised afterward.

The resort has been expanding its offerings since opening a longevity centre in 2021. A multi-day treatment package including ozone therapy, stem-cell therapy and a “fountain of youth” infusion, costs $44,000. Roughly half a dozen guests have shelled out for that package since it made its debut last year, according to Pat Makozak, the resort’s senior spa director. Guests can also opt for an early-detection cancer blood test for $1,800.

The ozone therapy, which involves withdrawing blood, dissolving ozone gas into it, and reintroducing it into the body through an IV, is particularly popular, says Makozak. The procedure is typically administered by a registered nurse, takes upward of an hour and costs $1,200.

Longevity vacationers are helping to fuel the global wellness tourism market, which is expected to surpass $1 trillion in 2024, up from $439 billion in 2012, according to the nonprofit Global Wellness Institute. About 13% of U.S. travellers took part in spa or wellness activities while traveling in the past 12 months, according to a 2023 survey from market-research group Phocuswright.

Canyon Ranch, which has multiple wellness resorts across the country, earlier this year introduced a five-night “Longevity Life” program, starting at $6,750, that includes health-span coaching, bone-density scans and longevity-focused sessions on spirituality and nutrition.

The idea is that people will return for an evaluation regularly to monitor progress, says Mark Kovacs, the vice president of health and performance.

What doctors say

Doctors preach caution, noting many of these treatments are unlikely to have been approved by the Food and Drug Administration, producing a placebo effect at best and carrying the potential for harm at worst. Procedures that involve puncturing the skin, such as ozone therapy or an IV drip, risk possible infection, contamination and drug interactions.

“Right now there isn’t a single proven treatment that would prolong the life of someone who’s already healthy,” says Dr. Mark Loafman, a family-medicine doctor in Chicago. “If it sounds too good to be true, it probably is.”

Some studies on certain noninvasive wellness treatments, like saunas or cold plunges do suggest they may help people feel less stressed, or provide some temporary pain relief or sleep improvement.

Linda True, a policy analyst in San Francisco, spent a day at RAKxa, a wellness retreat on a visit to family in Thailand in February. True, 46, declined the more medical-sounding offerings, like an IV drip, and opted for a traditional style of Thai massage that involved fire and is touted as a “detoxification therapy.”

“People want to spend money on things that they feel might be doing good,” says Dr. Tamsin Lewis, medical adviser at RoseBar Longevity at Six Senses Ibiza, a longevity club that opened last year, whose menu includes offerings such as cryotherapy, infrared sauna and a “Longevity Boost” IV.

RoseBar says there is good evidence that reducing stress contributes to longevity, and Lewis says she doesn’t offer false promises about treatments’ efficacy . Kovacs says Canyon Ranch uses the latest science and personal data to help make evidence-based recommendations.

Jaclyn Sienna India owns a membership-based, ultra luxury travel company that serves people whose net worth exceeds $100 million, many of whom give priority to longevity, she says. She has planned trips for clients to Blue Zones, where there are a large number of centenarians. On one in February, her company arranged a $250,000 weeklong stay for a family of three to Okinawa that included daily meditation, therapeutic massages and cooking classes, she says.

India says keeping up with a longevity-focused lifestyle requires more than one treatment and is cost-prohibitive for most people.

Doctors say travellers may be more likely to glean health benefits from focusing on a common vacation goal : just relaxing.

Dr. Karen Studer, a physician and assistant professor of preventive medicine at Loma Linda University Health says lowering your stress levels is linked to myriad short- and long-term health benefits.

“It may be what you’re getting from these expensive treatments is just a natural effect of going on vacation, decreasing stress, eating better and exercising more.”

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