Let’s Redesign The Laptop For A Work-From-Home Era
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Let’s Redesign The Laptop For A Work-From-Home Era

We asked experts what improvements are coming—and what improvements they want.

By Dan Weil
Wed, Mar 10, 2021 4:59amGrey Clock 7 min

With remote work by and large here to stay, a lot of focus has turned toward the key work-from-home technology tool: the laptop. But relying so heavily on the laptop has raised all sorts of issues—from camera and sound quality to security and privacy.

What developments are coming to laptops to make remote work easier? And what developments should be coming? Here’s what a variety of experts had to say about that.

1. Improve the way we look on camera…

The better we get at videoconferencing, the more we notice bad videoconferencing and poor camera angles. Innovation in software will make us all look better on camera.

There’s already software to edit the view of the pupil of your eye so it looks like you’re focused on the camera. It’s not a big leap to think software will scan our faces and present a virtual camera view that shows us at our most flattering angle with a little motion thrown in for realism.

Going a step further, more workers who are in continuous meetings don’t want to stare into a camera or at a single screen all day. Having more than one camera—think a production studio for the home office—could enable meeting software to smoothly switch automatically from one camera to another depending on where you focus your eyes.

We should also see an evolution of tablet and laptop design to improve the way we look on camera. If you have a device with a detachable keyboard, you can already position your screen and its camera on a stand to get a better angle. Separating the laptop camera so you can put it anywhere is a logical step.

You already have another camera: your smartphone. With the right app, you can send smartphone-camera video to your computer, and, jumping through a hoop or two, get that video into a meeting. This could be more plug-and-play in the future, making the camera on your mobile device just another peripheral that you can put wherever you like for your computer to use.

Cameras under the screen are coming in smartphone design. That will make its way to laptops. We’ll look our colleagues right in the eye on screen and we won’t need to make any special effort.

—Adam Preset, senior research director, collaboration and employee experience, at GartnerInc., a research and advisory company

2. …And the way we sound

Perhaps the least-expensive and biggest-impact upgrade to current speaking/hearing systems on laptops would be better microphones. Not only does everyone on conferences sound echo-y and tinny, but it is hard to understand the words sometimes.

And, just as important, it can be difficult to hear those small sounds that signal approval, such as uh-huh; confusion, such as hmm; or when someone wants to speak, such as ah or mmm. The inability to hear these small signalling sounds makes conversations more stressful and less effective.

Real-time, artificial-intelligence analysis of conversations can solve this problem, providing additional cues that help people have more meaningful conversations. This really works and is available today.

In addition, research shows that the audio quality is just as important as video quality when judging the overall “quality” and “presence” of the conference experience. While microphone quality is most important to the audio experience, speaker quality is also a big factor. With additional speakers, one could have small group meetings that were much closer to the “natural” experience of in-person meetings. They would be so much less stressful and more effective.

—Alex “Sandy” Pentland, Toshiba professor of media arts and science, Massachusetts Institute of Technology

3. Better wireless connections

For most people the main form of connectivity for their laptop is wireless. Various forms of wireless connectivity are being substantially improved. The latest generation of Wi-Fi (Wi-Fi 6) hit the market in 2019. It offers increased speed, lower latency and the ability to more effectively share Wi-Fi spectrum with the ever-increasing number of connected devices in homes.

More recently, Wi-Fi 6E products have been announced that will use new spectrum at 6 GHz that the Federal Communications Commission recently made available for unlicensed access. This represents the biggest increase in spectrum for Wi-Fi in 20 years.

Looking forward, work has already begun on Wi-Fi 7. Each of these brings further performance improvements in speed and latency. In parallel, the rise of 5G cellular is enabling similar improvements for laptops equipped with 5G modems, with the added benefit of being able to easily connect when users venture out of their homes.

The improvements in Wi-Fi and 5G can enable laptops to support higher-quality videoconferencing and augmented-reality/virtual-reality applications. They will also allow users to unload much of their memory and computing into the cloud, resulting in thinner and lighter laptops with longer battery lives.

—Randall Barry, John Dever professor of electrical and computer engineering, Northwestern University

4. More, and better, screens

Screen sizes of individual devices are unlikely to get bigger, but the total amount of screen real estate will increase. People will prefer using multiple monitors for better multitasking—to access other applications while videoconferencing, for example.

People will benefit from software that can flexibly migrate their work across multiple screens, ranging from situated workstations to laptop computers to mobile devices. For instance, people might want to move their meeting to a different device to enable a walk outside or a move to the kitchen.

If there is a strong demand for working outside, software interfaces will have to become more adaptive, adjusting contrast and brightness.

We will need longer-lasting batteries to power brighter screens. And computer processors and operating systems need to be smarter to allocate resources from elsewhere if maximizing screen brightness is a higher priority. We might even see alternate display technologies (such as head-mounted retinal displays) that can avoid the impact of outdoor light.

—Xiang “Anthony” Chen, assistant professor of electrical and computer engineering, UCLA Samueli School of Engineering

5. Nix the noise

All sorts of audio issues arise with work-from-home use of laptops. Roommates quarrelling, pets barking or just the hum of the city have been hard to suppress while laptop users are in video or audioconferences. However, help is on its way.

Algorithms on laptops will soon be able to separate out background noises, and do so fast enough that the disturbances get continuously filtered out before leaving the laptop. The same can be done at the receiver’s end: If Bob’s laptop cannot filter out its own background noise, his counterpart Alice could run the filtering, so her laptop speakers only play Bob’s clear voice.

Of course, random background noises are harder to eliminate than steady, familiar noises. But these filtering algorithms can retrain themselves to become better gatekeepers the next time around.

Peering further down the audio road, it might even be possible for laptops to create sound bubbles around the user’s head. This means the laptop speakers would radiate the sound in a way that’s clearly audible around a user’s ears, while ensuring near silence close by, say where the user’s roommate is reading.

—Romit Roy Choudhury, professor of electrical and computer engineering, University of Illinois

6. Sharpening the background

Virtual backgrounds are on their way to being a necessary part of the online meeting experience.

As a host, dynamic background images can go a long way in differentiating your 10 a.m. Zoom meeting from the 3:30 p.m. meeting. Likewise, as a meeting attendee, you can make your contributions more memorable by either removing the distractions of your living room or by using a background that might complement the subject matter or time of day of the meeting.

Good lighting and a laptop camera that can place you in front of an abstract design or tropical background without looking like you were cut out and pasted in with a pair of safety scissors will aid in making virtual meetings feel more professional.

—Peter Plotica, manager of web and digital design, Data Science Institute, Columbia University

7. Security inside and outside the laptop

Working from home creates a number of security concerns for companies, which will lead to enhancements for laptops that you can and can’t see.

As for those that are visible, we’ve already started to see laptops adopting new fingerprint recognition to unlock a device. Similarly, laptop manufacturers may adopt facial recognition or other biometric unlocking software similar to what we have grown accustomed to on cellphones.

Beyond the device itself, we may see a rise in personal and corporate virtual private networks and multifactor authentication. In addition, companies may focus on post-quantum security, leveraging cryptographic algorithms in their systems.

—Mark Gibson, U.S. technology, media and telecommunications leader, KPMG

8. High-tech lost and found

Laptops are coming with various hardware and software to track them if they are lost or stolen.

The most obvious method is GPS tracking of laptops. There are software tools available with all popular laptop operating systems that use GPS to find the device. Still, GPS tracking can be disabled, and its effectiveness can be compromised indoors.

The second line of defense is radio frequency identification tags. The low-cost RFID tags put on machines in retail stores don’t work well, due to the presence of significant amounts of metal in laptops. To ensure high read rates at a distance, metal mount tags can be placed on the laptop. Then a corporation can use its existing RFID-based tracking system to keep tabs on its laptops.

One issue with the surge in tracking is whether the user’s privacy will be breached. There’s the perennial dilemma between privacy and utility. It will be essential for lawmakers to roll out legal guidance as to how such ubiquitous tracking information can be used by law enforcement in cases involving private citizens.

—Somali Chaterji, assistant professor of agricultural and biological engineering, Purdue University

9. Keeping the laptop safe (from kids and others)

Individuals and companies are focusing on how to protect work laptops now that they are being used more often from the home. There are a number of basic security hygiene rules that can be put in place to protect a device.

These include screen-lock timers, so kids can’t access a device when the employee has left the room; limiting administrative-level privileges to the general workforce, so others can’t download inappropriate products onto a device; and using complex passwords or multifactor authentication to provide foundational defence against misuse by casual threats, such as family members, friends or domestic workers.

Meanwhile, security-conscious organizations are placing added security tools and layered encryption onto devices to protect them not only from family members, but also nation-state actors and the common thief. These tools can limit unauthorized user behaviour, such as plugging in removable media devices or using Wi-Fi at a local coffee shop.

Organizations also might deploy a heartbeat security model. That’s when devices have an authorized amount of time they are allowed to work outside organization-owned buildings or off the enterprise network. In addition, laptops can be equipped with advanced security software that takes defensive actions, such as powering off devices to wipe clean the entire hard drive if the device doesn’t check in within the approved intervals.


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Capri Coffer socks away $600 a month to help fund her travels. The Atlanta health-insurance account executive and her husband couldn’t justify a family vacation to the Dominican Republic this summer, though, given what she calls “astronomical” plane ticket prices of $800 each.

The price was too high for younger family members, even with Coffer defraying some of the costs.

Instead, the family of six will pile into a rented minivan come August and drive to Hilton Head Island, S.C., where Coffer booked a beach house for $650 a night. Her budget excluding food for the two-night trip is about $1,600, compared with the $6,000 price she was quoted for a three-night trip to Punta Cana.

“That way, everyone can still be together and we can still have that family time,” she says.

With hotel prices and airfares stubbornly high as the 2023 travel rush continues—and overall inflation squeezing household budgets—this summer is shaping up as the season of travel trade-offs for many of us.

Average daily hotel rates in the top 25 U.S. markets topped $180 year-to-date through April, increasing 9.9% from a year ago and 15.6% from 2019, according to hospitality-data firm STR.

Online travel sites report more steep increases for summer ticket prices, with Kayak pegging the increase at 35% based on traveler searches. (Perhaps there is no more solid evidence of higher ticket prices than airline executives’ repeated gushing about strong demand, which gives them pricing power.)

The high prices and economic concerns don’t mean we’ll all be bunking in hostels and flying Spirit Airlines with no luggage. Travellers who aren’t going all-out are compromising in a variety of ways to keep the summer vacation tradition alive, travel agents and analysts say.

“They’re still out there and traveling despite some pretty real economic headwinds,” says Mike Daher, Deloitte’s U.S. transportation, hospitality and services leader. “They’re just being more creative in how they spend their limited dollars.”

For some, that means a cheaper hotel. Hotels.com says global search interest in three-star hotels is up more than 20% globally. Booking app HotelTonight says nearly one in three bookings in the first quarter were for “basic” hotels, compared with 27% in the same period in 2019.

For other travellers, the trade-offs include a shorter trip, a different destination, passing on premium seat upgrades on full-service airlines or switching to no-frills airlines. Budget-airline executives have said on earnings calls that they see evidence of travellers trading down.

Deloitte’s 2023 summer travel survey, released Tuesday, found that average spending on “marquee” trips this year is expected to decline to $2,930 from $3,320 a year ago. Tighter budgets are a factor, he says.

Too much demand

Wendy Marley is no economics teacher, but says she’s spent a lot of time this year refreshing clients on the basics of supply and demand.

The AAA travel adviser, who works in the Boston area, says the lesson comes up every time a traveler with a set budget requests help planning a dreamy summer vacation in Europe.

“They’re just having complete sticker shock,” she says.

Marley has become a pro at Plan B destinations for this summer.

For one client celebrating a 25th wedding anniversary with a budget of $10,000 to $12,000 for a five-star June trip, she switched their attention from the pricey French Riviera or Amalfi Coast to a luxury resort on the Caribbean island of St. Barts.

To Yellowstone fans dismayed at ticket prices into Jackson, Wyo., and three-star lodges going for six-star prices, she recommends other national parks within driving distance of Massachusetts, including Acadia National Park in Maine.

For clients who love the all-inclusive nature of cruising but don’t want to shell out for plane tickets to Florida, she’s been booking cruises out of New York and New Jersey.

Not all of Marley’s clients are tweaking their plans this summer.

Michael McParland, a 78-year-old consultant in Needham, Mass., and his wife are treating their family to a luxury three-week Ireland getaway. They are flying business class on Aer Lingus and touring with Adventures by Disney. They initially booked the trip for 2020, so nothing was going to stand in the way this year.

McParland is most excited to take his teen grandsons up the mountain in Northern Ireland where his father tended sheep.

“We decided a number of years ago to give our grandsons memories,” he says. “Money is money. They don’t remember you for that.”

Fare first, then destination

Chima Enwere, a 28-year old piano teacher in Fayetteville, N.C., is also headed to the U.K., but not by design.

Enwere, who fell in love with Europe on trips the past few years, let airline ticket prices dictate his destination this summer to save money.

He was having a hard time finding reasonable flights out of Raleigh-Durham, N.C., so he asked for ideas in a Facebook travel group. One traveler found a round-trip flight on Delta to Scotland for $900 in late July with reasonable connections.

He was budgeting $1,500 for the entire trip—he stays in hostels to save money—but says he will have to spend more given the pricier-than-expected plane ticket.

“I saw that it was less than four digits and I just immediately booked it without even asking questions,” he says.


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