The Jobs Most Exposed to ChatGPT
New study finds that AI tools could more quickly handle at least half of the tasks that auditors, interpreters and writers do now
New study finds that AI tools could more quickly handle at least half of the tasks that auditors, interpreters and writers do now
Accountants are among the professionals whose careers are most exposed to the capabilities of generative artificial intelligence, according to a new study. The researchers found that at least half of accounting tasks could be completed much faster with the technology.
The same was true for mathematicians, interpreters, writers and nearly 20% of the U.S. workforce, according to the study by researchers at the University of Pennsylvania and OpenAI, the company that makes the popular AI tool ChatGPT.
The tool has provoked excitement and anxiety in companies, schools, governments and the general public for its ability to process massive amounts of information and generate sophisticated—though not necessarily accurate or unbiased—content in response to prompts from users.
The researchers, who published their working paper online this month, examined occupations’ exposure to the new technology, which is powered by software called large language models that can analyse and generate text. They analysed the share of a job’s tasks where GPTs—generative pre-trained transformers—and software that incorporates them can reduce the time it takes to complete a task by at least 50%. Research has found that state-of-the-art GPTs excel in tasks such as translation, classification, creative writing and generating computer code.
They found that most jobs will be changed in some form by GPTs, with 80% of workers in occupations where at least one job task can be performed more quickly by generative AI. Information-processing roles—including public relations specialists, court reporters and blockchain engineers—are highly exposed, they found. The jobs that will be least affected by the technology include short-order cooks, motorcycle mechanics and oil-and-gas roustabouts.
To reach their conclusions, the authors used a government database of occupations and their associated activities and tasks, and had both people and artificial intelligence models assign exposure levels to the activities and tasks.
The researchers didn’t predict whether jobs will be lost or whose jobs will be lost, said Matt Beane, an assistant professor at the University of California, Santa Barbara, who studies the impact of technology on the labor market and wasn’t involved in the study.
“Exposure predicts nothing in terms of what will change and how fast it will change,” he said. “Human beings reject change that compromises their interests” and the process of implementing new technologies is often fraught with negotiation, resistance, “terror and hope,” he said.
The real challenge, Mr. Beane said, is for companies, schools and policy makers to help people adapt. “That’s a multi-trillion dollar problem,” he said, and can include, among other things, training workers to collaborate effectively with the technology and redesigning jobs to enhance the autonomy, wages and career prospects of many roles.
Individuals have already begun using generative AI to work more quickly, though many employers worry about security and accuracy.
Michael Quash, a 32-year-old Richmond, Va.-based broadcast engineer, said he has found greater efficiency when he uses ChatGPT for monotonous tasks or to work through complex coding problems. “ChatGPT can be a force multiplier,” he said.
His employer, Audacy Inc., said it is letting employees experiment with the tool. “Like many media companies, we believe that there is value in ChatGPT for certain processes,” said Sarah Foss, Audacy’s chief technology officer.
Other recent studies have also found that generative AI can save significant time and produce better results than humans can. In a Massachusetts Institute of Technology experiment focused on college-educated professionals, researchers divided 444 grant writers, marketers, consultants, human-resources professionals and other workers in half. Both groups were asked to complete short written tasks, and one group could use ChatGPT to do so.
Those with access to ChatGPT finished their tasks 10 minutes faster. And outside readers who assessed the quality of these assignments said the AI-assisted workers did better than the other group, according to the study, which was released in March and hasn’t been peer-reviewed.
Another paper published last week by researchers at Microsoft Corp., which is investing billions into OpenAI, analysed the capabilities of GPT-4, the latest version of OpenAI’s tool, and found that it could solve “novel and difficult tasks” with “human-level performance” in fields such as mathematics, coding, medicine, law and psychology.
Amanda Richardson, chief executive of the technical interview platform CoderPad, said she’s used ChatGPT to write slides when she presents about her field. The tool creates a basic outline, and from there she tracks down specific details to make a more compelling presentation, she said.
CoderPad’s customers are businesses looking to hire. They ask job candidates to demonstrate their technical skills using CoderPad, and Ms. Richardson has recommended that customers explicitly make ChatGPT part of their interview process: Ask applicants to use ChatGPT to solve a problem, and then have them critique the answer it spits out. Does the code have any security vulnerabilities? Is it scalable? What’s good or bad?
“It leans into embracing developer efficiency,” she said.
Mirzaian is a senior director within CBRE’s Development NSW business, operating across the company’s Western Sydney and North Sydney offices
Singapore’s Formula 1 weekend has always looked different. Held beneath floodlights on the Marina Bay Street Circuit, the race transforms the city into a nocturnal spectacle of speed, heat and saturated colour. It is this distinctive atmosphere — and one of Singapore’s most important natural symbols — that has shaped IWC Schaffhausen’s latest motorsport-inspired watch. …
Continue reading “IWC’s purple Formula 1 chronograph pays tribute to Singapore after dark”
Randy Boyagoda’s new novel, “Lords of Serendipity,” delivers a biting satire of cheating, politics and dysfunction across modern universities.
Administrative cowardice. Rampant cheating. The soaking and scamming of undergrads and grad students. Performative wokeism. Intensifying competition for international tuition dollars from an expansive China.
These are either the latest dire headlines about American higher ed or the myriad subplots of “Lords of Serendipity,” an ambitious new novel by Randy Boyagoda. Unlike most campus fiction, its scope extends well beyond the cloister of the liberal arts classroom to whammy the entire university system, from its financial model to its function within a globalized economy. Along the way, it skewers its lightning-rod targets with a precision too sharp to be considered entirely fictional.
That its author is not only well-versed in satire, having written four other novels in the genre, but is also a professor of English at the University of Toronto and an experienced college administrator, further blurs the lines between comic fiction and brutal fact. It’s the kind of no-holds-barred book only a consummate insider would know to write—but only one who is also conveniently outside the American university system could get away with writing.
“This is someone who’s got the inside dope on what can go on at universities, especially with international students, and what kind of con games are going on,” said Margaret Atwood, a friend and fellow Torontonian.
The novel, like Boyagoda himself, is often very funny—even as the dilemmas its characters face read as tragedy. Its cast includes the bickering members of a Sri Lankan hotel cleaner’s family, insecure American freshmen, dead-end third-tier college professors and their highflying Ivy League counterparts and dispirited university functionaries. An old-fashioned Dickensian tale, it sweeps across continents and campuses, from a classic liberal-arts college to a stand-in for Harvard University to an urban technical school to the dilapidated buildings of a state-run university in Sri Lanka.
“I’m a joyful person,” Boyagoda said in an interview, though he prefers to see his outlook on academia as “hopeful” rather than optimistic. He smiles and laughs frequently. He bikes everywhere. He derives energy from his students and from his four daughters, ages 14 to 20. They help him and his American wife, Anna, also an educator, care for Boyagoda’s father, an immigrant from Sri Lanka who has dementia and lives with the family.
The germ of the novel came to Boyagoda during the pandemic, when he was serving as a vice-dean. An urban legend was circulating about a statistics grad student selling passing grades to international students. The cheating scheme itself may well have been apocryphal, but it felt tantalizingly plausible.
“As a novelist, it stayed with me,” Boyagoda said. “Who would sell grades for a stats course? Why would someone buy grades? What’s motivating them? Why wouldn’t the university be doing something about it?” What he didn’t want to do, he explained, was write “another novel about a creative writing professor and his drama with students.”
In addition to writing novels—the first of which was a finalist for Canada’s prestigious Giller Prize; he’s written eight books in total—Boyagoda teaches literature full-time. For his students next semester, kids raised in a purportedly “post-literature era,” he’s assigning three 700-page novels, he noted mischievously, books by George Eliot, Ralph Ellison and Kiran Desai.
On RateMyProfessors, students remark on Boyagoda’s heavy assignments, tough grading and distaste for cellphones, but also hail his “comedy.” When alerted to these reviews, Boyagoda laughed. “Guilty as charged,” he said.
“Randy’s one of those people in academia who is very well educated but doesn’t have an ounce of superiority about him,” said John Irving, who frequently guest lectures in Boyagoda’s classroom. “It’s amazing to see how willing students are to talk in his classrooms, how little afraid they feel of being mocked or put down—he gets complete candor out of them.”
Negotiating competing interests seems to come naturally to him. Like many college campuses, after the Oct. 7 Hamas attack on Israel, the University of Toronto was embroiled in protests, encampments and discord; part of the school’s response was to convene a working group on civil discourse. Boyagoda was put in charge, serving for two years. It’s the kind of thankless task many professors would flee from, but Boyagoda relished the prospect and thinks the group, which is ongoing, made progress.
He has since pivoted to another formidable academic concern: the waning prestige of the humanities. In July, Boyagoda became the director of the Jackman Humanities Institute and special advisor on the humanities to the dean of arts and science. This fall, he is starting a series of gatherings he calls the Dead Book Club. (Dead writers feature heavily among his favorites: St. Augustine, Dante, William Faulkner, Evelyn Waugh, Saul Bellow.)
“The goal is to encourage students to read for its own sake and have conversation for its own sake,” Boyagoda said. “The importance of the humanities will be revealed to those who participate.”
“Lords of Serendipity,” which publishes next week, reflects Boyagoda’s commitment to the pursuit of knowledge: “I’m supposed to say I learn more from my students than they do from me, but no,” Boyagoda said. “I enjoy sharing my excitement and joy about literature and ideas. There are these moments when you are teaching and you can see someone’s face change because they didn’t know something and then they did. That moment when you’re actually watch someone enlarge themselves is deeply satisfying.”
In literary circles, Boyagoda is often referred to as a Catholic novelist, a description he embraces. “A novelist willing to give shape and voice to contemporary religious experience is needed,” Boyagoda said. “I understand myself as a Catholic novelist, provided that I’m not only a Catholic novelist, I’m also a South Asian novelist and I’m a Canadian novelist. I don’t want to be captive to one label.”
His characters, he said, are subjected to what he calls “Graham Greene character situations.”
“They are trying to do good in a fallen world and realize the most they can do is less harm than someone else would do in that same role,” he explained. “They have to accept they are complicit in something that provides some good thing to others. It’s a very Graham Greene way of thinking about sacrifice.”
The campus green they inhabit is a febrile zone in which lofty ideals and cynicism regularly collide. It’s a place where a traditional holiday college celebration is now an occasion for political protest. Kids freely police one another inside and out of the classroom with social media their constant, ready weapon of choice. International students, knowing their family’s financial futures hinge on their degrees, operate in terror of failure and deportation.
Early readers of the book include Gary Shteyngart and Junot Diaz, both of whom have taught at universities and written comic novels. They each contacted Boyagoda midway through to say, in essence, “You nailed it.”
As biting as “Lords of Serendipity” can be, Boyagoda’s faith in higher education remains undaunted.
“It’s absurd that we live in societies that make the decision to take people between the ages of 18 and 22, when they are most physically capable of contributing to our nations and communities, and tell them, ‘Go away for four years, and read and learn and have conversations,’” he said. “I want students to be aware of what an incredible privilege that is.”
Corrections & Amplifications
Randy Boyagoda is a special advisor on the humanities to the dean of arts and science at the University of Toronto. An earlier version of this article incorrectly said he is a special adviser to the dean of humanities. (Corrected on Sept. 2)
Formula 1 may be the world’s most glamorous sport, but for Oscar Piastri, it’s also one of the most lucrative. At just 24, Australia’s highest-paid athlete is earning more than US$40 million a year.
The Australian leather house has opened an immersive four-day pop-up in Manhattan, unveiling its Bloom Collection and redefining what a product launch can look like.