15 minutes with: pink diamond jewellery designer Nadia Neuman
In this occasional series, Nadia Neuman shines a light on the sparkling family business she grew up in – and why she almost didn’t join the firm
In this occasional series, Nadia Neuman shines a light on the sparkling family business she grew up in – and why she almost didn’t join the firm
Nadia Neuman continues the legacy her parents Fred and Maria started back in the 1960s at Mondial, striking out on her own as creative director of Mondial by Nadia. Here, on the 30th anniversary of Mondial’s flagship Queen Victoria Building store, she shares the story behind the Australian business and its association with the Argyle pink diamond mines that it built its reputation on.
Given your family background, were you always destined to create jewellery?
For many years, I tried to steer clear of it, but considering the profound passion I have for jewellery and the immense joy I get from doing what I do, then I’d probably say yes, it was always meant to be.
How did you get started?
I was always creative and happiest in a creative environment. I used to work part time in the boutique in the QVB from the age of 17 and studied and worked in advertising both locally and overseas.
When I was 25, I opened a café in Bondi. While working there, my father asked me to design a piece of jewellery for him to enter the De Beers Millennium Competition. I spent a few evenings sketching it, sent it off to the US and much to my surprise, we won an award for it. Looking back, my father had subtly dangled a carrot that was to eventually inspire many competition entries. There was never any pressure to join the family business, in fact, the opposite was true. I was discouraged from joining because my father believed there were many other jobs I could have that would be far more fruitful. I closed the café in around 2003 with absolutely no money, not knowing what my next steps were. I had painted these massive pot plants we had in the courtyard of the café in order to make some money. I drove around from restaurant to restaurant trying to sell the pot plants. It was a difficult time for me, my partner was sick and my business was closed. I found a strand of small Keshi pearls of my late mother’s and I bought myself a $25 strand of rose quartz. I cut up the strand of pearls and rose quartz and made myself a necklace to wear for a little self-love.
I was stopped on the street by two women who admired it and asked me to make them one each. I took a 50% deposit, made them their necklaces and with the profits, bought extra crystals and pearls. I then spent days at my dinner table, surrounded by these beautiful gems, with the sunlight streaming in, listening to music, creating necklaces. I didn’t have any money to buy jewellery rolls to wrap the necklaces in, so I cut up my leather pants, wrapped the jewels inside and carried them down to the nearest café to value while I had my morning coffee. I looked up to see a group of excited women surrounding me wanting to purchase some for themselves. They placed orders, I took deposits, and I went back to my supplier to buy more stones. My gemstone supplier asked if I could help her selling her gems at a trade fair and I made a deal with her that I’ll happily work for free on the condition I get to use half of her display for my own jewellery. I spent a few weeks making these beautiful jewels and we had queues of people wanting to buy my necklaces. I got orders from all over the country, so I bought my self some jewellery rolls and a bag to take them travelling and spent the next few years wholesaling around Australia, selling my jewels.
That was the beginning of my wholesale business. A few years later, I felt ready to join the family business. I had proven to myself that my eye was unique, that the quality and care of my craftsmanship was better than many already existing in the market and that I could run a business on my own.
What are your design influences?
I believe that a person’s inherent sense of style and design aesthetic is frequently shaped by their early surroundings and environment. Whether you find solace in the familiar or seek a style that stands in stark contrast, these influences play a pivotal role. In my case, I was raised by an unconventional mother. She was a remarkably proud and glamorous woman who adorned herself in extraordinary jewellery. Her jewellery was daring, vibrant and sculptural, a manifestation of her individuality. Each piece was distinctive, captivating, and exquisitely crafted and conveyed a narrative about who she was. This is how is perceive jewellery, that it’s a reflection of the individual wearing it!
My other design influences are the people and the businesses that share these similar values. That style is not about wearing big brands and owning the same things that multitudes of other people have, that design and style are personal and should be unique. That, to me, is luxury.
I like contemporary design. I like organic forms and simple and clean lines. I love natural materials, earthy tones and luscious yellow gold. It’s the natural world that inspires me the most and I find little touches of the things I love everywhere.
Has your style changed? In what way? Why?
My style has undergone a continuous evolution, and it still does as I age. With time, I’ve noticed that my style has become more refined. I have a clearer understanding of what resonates with me, why it does and what draws me in. I anticipate that this evolution will continue as I grow both professionally and personally.
Why strike out with Mondial by Nadia as a separate entity?
We were winning many design awards. It was great to be recognised for this, both within the industry and by the public. Mondial had already been established for a long time and was well known for being a specialist in coloured diamonds and beautifully made, fine quality pieces. My father had great instincts and took risks but there wasn’t a lot of focus on design. It made sense regarding Mondial’s evolution and what I could contribute to the family business, it came to a stage where there were other things I wanted to introduce with the business creatively.
We were great at listening to what the clients wanted and grew our business from there. There is a certain type of client that strolls through the beautiful Strand Arcade, they are looking for unique Australian craftsmanship, they’re design focused and they like old world charm as well as contemporary design. I wanted to offer a bespoke service so that we could make our clients something uniquely for them and about them, this service is now 90% of our business.
Your business relies heavily on personal service and design customisation. Do you have an instinct for what a client might like on first impressions or do people surprise you?
Both. I don’t know if you can call it instincts but rather an educated guess from years of experience and a keen desire to make the client happy. There are clients who come in with a clear idea of what they love and all we do is refine the details. Then there are clients that have very little idea about what they would like. These are the ones that really have no pre-existing relationship with meaningful jewellery and perhaps no clear idea of their own style and taste. I’ve learnt to know what questions to ask them to be able to get a better idea of the things they like. Asking whether they like contemporary, streamlined, simple design or vintage, detailed, old world romantic design is a good place to start. Then asking about shapes; if their preference is round organic forms or structured, linear shapes. Lastly, we ask about colour, then we move on from there. Once we get an idea of style, shape and colour, the rest is all in the finer details.
This is especially useful when we have a client come in wanting to purchase a surprise gift for their partner. If they don’t know what style, shape, colours their partner would like then I ask them to think about the contents of their home. The vases and bowls and picture frames they own reveal a lot about whether they like square lines or organic forms. Their favourite car, shoes and clothes are also usually consistent with their preference of shapes, whether rounded and flowing or structured and streamlined.
What is it about fine jewellery that evokes a strong emotional response from people?
Nothing truly holds profound significance unless it is imbued with meaning. People often develop a deep connection with jewellery through their formative years and it evokes a sense of nostalgia. It stems from witnessing their mother or grandmother adorned with beautiful jewellery, and from listening to the narratives surrounding these adornments, such as their origin and the sentiments they encapsulate. Fine jewellery, in essence, weaves narratives.
It serves as a vehicle to commemorate cherished moments in time, preserving the recollections of love, joy, and accomplishments. It weaves tales about the existences and principles of family members who have since departed, the bonds they formed, and the milestones they marked. It knits together life, people, and celebrations. It is an embodiment of quality and exceptional craftsmanship, a legacy passed down through generations, carrying with it these stories and fostering new ones. Jewellery is about the connection and fleeting moments that are meaningful to us.
What pieces of jewellery have special significance for you?
I wear my mother’s sapphire ring every day. It’s a 65ct cabochon sapphire from Kashmir. The only Kashmir sapphires currently in existence are from when the mine was operating between 1881 to 1887. It’s an exceptional and very rare stone. My mother designed the ring for it about 45 years ago. It’s a yellow gold sculptural design and she wore it on her pinkie finger. It is my favourite thing.
I have a beautiful red spinel that I discovered in the back of my fathers safe. When I was a teenager, I remember my mother designed a yellow gold lions head ring and set the red spinel in its mouth. She must have melted down the ring, kept the stone and I have designed a very modern ring for it to wear on my own pinkie.
I also have a 5ct marquise cut golden champagne diamond from the Argyle mine for my engagement ring. After my father passed away, I inherited some gold granules, I melted them down and made my ring. It’s a unique design that I love a lot, I got married a couple of months after he passed, and I consider it a little wedding gift from my folks.
What gems and precious metals do you enjoy working with most? Why?
I love working with coloured gemstones and coloured diamonds. Anything of very fine quality. I love stones that do what they’re supposed to do well. You assess the quality of the colour by the intensity and consistency of colour. You’ll generally find, the deeper the colour, the rarer and more valuable the stone but then it also needs to be a bright stone with a lot of life in it. That can sometimes rely heavily on the stone cutter bringing out the best in the gem. I love every coloured stone, my favourite being a deep rich green emerald. They are beautiful bright, happy stones with a regal feeling about them.
Is jewellery an investment?
I would say anything of exceptional quality is always an investment. The price of exceptional gemstones increases and so does gold. I think that anything that gets rarer over time is a good investment, but an investment is only as good as the market you want to sell it in.
I would say that owning a piece of beautiful, fine jewellery and the pleasure it brings you is far more satisfying than the money selling it could get you.
In a family business such as yours, how do you see your mother’s design legacy?
Its integral and has influenced every part of my business. Not just her design but the way her and my father conducted the business. It’s a beautiful way to run a business and one that I will endeavour to continue to the best of my ability.
What influence in terms of business and design has she had on you?
Regarding business, both of my parents ran a business that supported the jewellery community. My parents felt a responsibility to the jewellers, setters, polishers and gemstone suppliers they worked with. They were conscious of the fact that all these people had families to support. They ran their business on a handshake and that involved trust and being trustworthy. Reputation was everything, they were honest and generous and ran the business with integrity.
Mondial is known for its access to pink diamonds. With the Argyle mine now closed, what do you see as the future for the business as the stockpile diminishes?
We’ve been established for a long time and have a very loyal client following. We will continue to take pride in the quality and craftsmanship of our work and the beautiful gems we source. We understand that our customers, both existing and new, are one of the main reasons we have come this far, and we will continue to offer them the best customer service we can. We will take these qualities with us into the future of Mondial with new designs and beautiful new creations. We will continue to listen to the collective consciousness, be open to change and curious enough to address these changes to the best of our ability.
This stylish family home combines a classic palette and finishes with a flexible floorplan
Just 55 minutes from Sydney, make this your creative getaway located in the majestic Hawkesbury region.
Audible alerts at the gate call out travellers trying to board earlier than they should
TUCSON, Ariz.—Passengers in Boarding Group 1 were filing onto American Airlines Flight 2721 to Dallas Friday when an ominous sound went off at Gate B11: dip-dip-dip-DOOP. The gate agent delivered the bad news. The passenger was in Group 4. She asked him to wait his turn.
The same sound—the last-gasp sound from AirPods running out of juice, or sad “Game Over” music for an old videogame—went off minutes later. Dip-dip-dip-DOOP.
“You’ll be boarding with Group 5, sir,” the agent said. Five more passengers were turned back before Group 2 was called.
American Airlines is cracking down on line jumpers. All major U.S. airlines do their best to maintain boarding order since priority boarding is a perk for frequent fliers , credit-card holders and big spenders, and is often available for purchase. But American is the first to develop an automated system that instantly flags offenders.
The airline is experimenting at gates in Tucson, Albuquerque, N.M., and Washington, D.C., as part of a broader upgrade to American’s boarding technology. The airline has tested the alerts on more than 4,500 flights this month and will expand to several more cities this year, with an eye to taking it systemwide if no major issues, such as slower boarding, arise at larger airports. The airline says early feedback from fliers and gate agents has been encouraging.
The idea for automated policing grew out of complaints from travellers fed up with line jumpers and the employees who feel their wrath. In particular, top-tier frequent fliers gripe about too many passengers in the first boarding group, says Preston Peterson, American’s managing director of customer experience.
Group 1 is reserved for travellers in first class, certain business-class tickets and American’s executive platinum status. Active duty military members with military I.D. are also allowed. Groups 2 and 3 are similarly elite.
“They’ve earned that [priority] boarding group and they want access to it,” Peterson says.
The biggest perks, of course: plenty of overhead bin space and no worries about the dreaded threat of gate-checking your bag.
The new system promises smoother boarding for passengers and gate agents. I flew to Tucson International Airport to try it out. I put the airline’s traditional boarding to the test at my departure gate in Phoenix. Could I slither into an earlier boarding group? I was in Group 4 but breezed right through with Group 2.
Gate agents tell me it’s hard to monitor passengers’ group numbers manually, big plane or small, especially with boarding-pass readers where travellers plunk their phones face down.
American isn’t telling passengers about the test before their flights, and that’s on purpose. It doesn’t want them to change their behaviour simply because they’re being watched.
Chad Vossen, a 46-year-old chief creative officer for a video-marketing company in Virginia, knew nothing of the test until he and a colleague tried to board in Group 6 instead of Group 8 for a flight to Phoenix. They had done it on other American flights and others, in hopes of avoiding gate-checking their camera equipment.
His first thought when the dip-dip-dip-DOOP went off: “Wow, that doesn’t sound good.”
Vossen says it triggered the sounds losers hear on “Hollywood Squares” or “ The Price is Right .” (American says the sound effects are generic videogame clips and is still testing different sounds.)
He stepped out of line and laughed about getting caught. Vossen says he sees the change mainly as a way to get travellers to pay up for priority boarding. He’s unlikely to pay, but says he will probably finally sign up for American’s loyalty program. Members get complimentary Group 6 boarding regardless of status. That’s one group ahead of regular Main Cabin customers without status.
Peterson, the American customer-experience executive, believes most passengers aren’t out to game the system.
“I think most people just see a line and go, ‘Oh, we’re boarding,’” he says.
About one in 10 passengers on American’s test flights have boarded out of order, the airline says. Not all want to cheat the system. Some are travel companions of those with better boarding positions. American’s policy allows them to board together if they’re on the same reservation but didn’t assign the same boarding group. (The alert still goes off, but the agent can easily override it.) And the airline says its system doesn’t flag pre-boarders, like those with wheelchairs.
Exceptions excluded, I counted as many as seven passengers on one flight boarding in the wrong group; on another, it was zero. That math no doubt changes at a busy hub like Chicago or Dallas. So does the potential for tension.
The passengers I saw seemed to take the ejection in stride, moving aside and waiting for their group. One even apologised to the gate agent.
The test is already having an impact beyond the walk of shame. Peterson says the airline has noticed some passengers jumping out of line after seeing fellow fliers turned away. He says he witnessed the same thing at a non-U.S. airline that began policing boarding groups.
Peterson’s ultimate goal: zero boarding group alerts. “I don’t want anyone to be dinged,” he says.
For now, passengers should expect a cacophony at American gates employing the new tech. Not all alerts will send you to the back of the line. Hear a slot-machine-like sound when you scan your boarding pass? You’re probably seated in an exit row.
Even if you get the dreaded you’re-in-the wrong-boarding-group alert, it could be a mistake. A passenger in Group 8 was taken aback Friday afternoon when it sounded on her flight to Phoenix.
“That did not sound good at all,” she said to the flight attendant.
“You failed at ‘Pac-Man,’” the agent joked.
She was in the right place. The agent hadn’t yet flipped the switch in the app to her group.
This stylish family home combines a classic palette and finishes with a flexible floorplan
Just 55 minutes from Sydney, make this your creative getaway located in the majestic Hawkesbury region.