Scarlett Johansson Rebukes OpenAI Over ‘Eerily Similar’ ChatGPT Voice
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Scarlett Johansson Rebukes OpenAI Over ‘Eerily Similar’ ChatGPT Voice

Actress was ‘shocked, angered and in disbelief’ when she heard AI voice; company says AI voices shouldn’t mimic a celebrity’s

By JOSEPH PISANI, VICTORIA ALBERT
Wed, May 22, 2024 9:25amGrey Clock 2 min

Actress Scarlett Johansson criticized OpenAI over a ChatGPT voice she says is “eerily similar” to her own.

The tech company said Monday it was pausing use of the voice, known as Sky, so it could address questions about how it chose the ChatGPT voices. Many people online have drawn comparisons between Sky and Johansson, who voiced an artificial-intelligence assistant in the 2013 sci-fi romance “Her.” The actress said in a statement her closest friends couldn’t tell the difference.

Johansson said OpenAI Chief Executive Sam Altman wanted to hire her last year to provide her voice for ChatGPT’s current system. She declined. When the actress heard Sky, one of five voices the company offers for its AI tool, she said she was “shocked, angered and in disbelief” that Altman would use a voice so similar to hers.

Johansson said her lawyers asked Altman and OpenAI for more details on how they created Sky.

“In a time when we are all grappling with deepfakes and the protection of our own likeness, our own work, our own identities, I believe these are questions that deserve absolute clarity,” Johansson said.

The voice of Sky was never intended to resemble Johansson, Altman said in a statement Monday evening.

“We cast the voice actor behind Sky’s voice before any outreach to Ms. Johansson,” he said. “Out of respect for Ms. Johansson, we have paused using Sky’s voice in our products.”

In a blog post Sunday, the company said it picked the five voices from more than 400 submissions from actors, looking for voices that sounded timeless and were easy to listen to.

OpenAI said Sky was the natural voice of another actress whom it hired and wasn’t an imitation of Johansson. It wouldn’t name the actress, citing privacy reasons.

The conflict with Johansson adds to the challenges confronting OpenAI, which has been sued by authors, artists and media companies for allegedly using their material without permission or payment. It also serves as a distraction at a time when OpenAI is trying to highlight new products and move beyond its leadership crisis last fall, when the company’s then-board of directors fired Altman for failing to be “consistently candid.” Altman was quickly reinstated as CEO.

OpenAI announced an updated ChatGPT voice feature a week ago. It builds on a product released in September that allows users to talk to its AI tool instead of type and hear responses in five different voices. OpenAI said users can have a more humanlike conversation with the new version, which responds almost instantaneously and can switch quickly between emotional tones.

The updated feature is part of a new AI system , called GPT-4o. It is the company’s latest attempt to attract more users and dominate the market for generative AI technology. The feature will be available to users who pay for ChatGPT-Plus, which costs $20 a month.

At the announcement last week, Altman likened the voice feature to something only seen in movies.

The CEO said in a speech last year that he and other OpenAI executives found inspiration in “Her,” which starred Joaquin Phoenix as a lonely man who falls in love with the voice assistant Samantha, voiced by Johansson. OpenAI employees posted references to the movie on X after the May 13 voice announcement. Altman posted a one-word tweet : “her.”

—Deepa Seetharaman contributed to this article. 



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The Rise of Million-Dollar Companies With Just One Employee

Artificial intelligence is making it easier than ever to build a business without building a team. As AI takes over coding, customer support, marketing, administration, and other day-to-day tasks, a growing number of solo founders are scaling startups to millions in revenue with few—or even no—employees. While the trend is lowering barriers to entrepreneurship, it is also reshaping hiring, raising questions about the future of work and how businesses will grow in the AI era.

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Ben Broca launched a company last December that offers AI tools to entrepreneurs. He’s already added 10,000 paying customers and is on track to bring in $10 million in revenue this year.

One thing he hasn’t added: any other employees.

The 40-year-old is part of a class of entrepreneurs who are launching, and then often running, new companies on their own. Artificial intelligence tools answer Broca’s emails, help write and debug code, field requests from customers, sign up new subscribers and grant refunds when issues arise.

Broca relishes his ability to make whatever decisions he wants on his own, often from his sun-drenched Sausalito, Calif., living room. “I think compromises make lukewarm results,” he said.

Once upon a time, running a business of a certain size required a team. AI is turning that assumption upside down, and more aspiring entrepreneurs are going it alone.

Ben Broca sitting in his home office.
Tech has seen an explosion of solo founders in the past year. Broca said he likes being able to work at his own speed, unencumbered by a team. Jonah Reenders for WSJ

An analysis by the payments company Stripe shows there are thousands of solo operators on the company’s platform that are generating over $1 million in revenue, with their ranks doubling between 2023 and 2025. The number of solo operators crossing the $10 million threshold nearly tripled in that same span.

In the past, people without business contacts or particular savvy might not have known how to get their ideas off the ground, said Ernie Tedeschi, Stripe’s chief economist. “Now, AI can be a built-in business partner,” he said.

AI’s ability to handle various administrative tasks makes it potentially useful for launching solo businesses in many fields. But the technology’s ability to also handle key tasks in tech, like coding, make that field a particular hot spot.

Analyzing Census Bureau data, Bank of America Institute economist Taylor Bowley found that among all industries, new business applications in the information sector have seen the biggest percentage increase—nearly 45%—over the past year. At the same time, the rate of information-sector applicants saying they plan to hire workers has experienced the sharpest decline of any measured industry.

This Census dataset doesn’t track solo-operated businesses. But the numbers broadly show—in tech and beyond—that applications are flat among businesses likely to hire workers, but generally rising elsewhere. Economists say that’s a strong sign that solo operators are on the upswing.

“The bar for getting started has never been lower,” said Julian Weisser, who runs a San Francisco-based accelerator for solo founders working in tech. The accelerator—which offers founders seed money and mentorship in exchange for an equity stake—attracted 4,500 applicants for 10 slots made available in its most recent cycle, nearly five times the number it drew when it launched last May.

Going it alone with AI can still be surprisingly expensive. Broca said he was losing money on many customers’ accounts while paying to access Anthropic’s Claude to run his clients’ requests—that AI company, as well as others, charges based on usage. He has since switched to free open-source AI models from China.

Broca said he has raised $30 million from investors and, at the same time, has saved millions in salary since he hasn’t needed a team of software engineers.

Another risk: If it’s easy for one entrepreneur to launch an AI-assisted business, copying them can be easy, too. This creates anxiety for founders like Troy Johnston, who runs an AI-assisted business alone in Orlando, Fla.

“Everybody has the sword and we all have the ability to unsheathe Excalibur now,” said Johnston, 40, who used AI to code an app that helps people get the most out of credit card benefits. The company makes around $3,000 a month in profit, with no employees, and is continuing to grow.

Headshot of Troy Johnston.
Troy Johnston said AI’s power and ease of use is an incredible boon for entrepreneurs like him—and also a double-edged sword. Luann Koerper

What one-person businesses will mean for the labor market remains to be seen. Polling has shown Americans are worried that AI will replace jobs, and top economists are wrestling with that possibility, too. But AI is also creating lots of new jobs, and the go-it-alone entrepreneurs show how the technology can both open doors and limit employment opportunities.

“If everyone’s hiring less, but you get four times more firms, what does that do to head count?” said Rembrand Koning, an associate professor at Harvard Business School who studies entrepreneurship. He co-authored a recent study that found that among 50,000 startups the researchers examined, those focused on AI tended to operate with 25% fewer employees.

Koning also believes a soft hiring environment that’s left some people mired in long job searches has encouraged more to try their hand at launching businesses.

Some founders cite different motives. “It’s a perfect storm of post-pandemic burnout and a re-evaluation of one’s priorities, and also booming AI and a sense of what’s possible,” said Samir Ahmad, 39, who lives in Breinigsville, Pa.

Two years ago, Ahmad decided to leave the corporate job he had worked at Verizon for almost two decades to start a solo coaching and consulting business. He had been seeing social-media posts touting the ease and virtues of AI, which he used to chart a business plan and help with marketing. “It was like my chief of staff, a second in command,” he said.

The business ultimately petered out within months, though, and Ahmad is now back to a full-time corporate role with a utility company.

For Claire Vo, 41, AI helped her turn a passing impulse into a business. She was working full-time as a tech executive when she tapped AI in late 2023 to help code an app that would help her manage documentation and design for new products, with customers ranging from financial services to healthcare firms.

“I was copying and pasting from ChatGPT,” said Vo, who lives in San Francisco.

Claire Vo smiling into the camera while recording a podcast.
Claire Vo used AI to code an app that’s on track to make seven figures in profit this year. Claire Vo

She put the app online for $1 a month, and within weeks people downloaded it thousands of times. Nearly three years later, Vo’s company—which she ran solo for nine months before hiring an engineer—now has 100,000 users and is on track to make seven figures in profit this year. AI handles the company’s marketing, sales and customer support.

While AI is a shortcut, Vo said her network and credibility in the industry were key. “I think people over-index on how easy AI is and under-index on how much I did to get to this point,” she said.

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