Why Do Smart Appliances Continue to Be So Dumb?
Connected ovens, microwaves and dishwashers have yet to add much value to homeowners
Connected ovens, microwaves and dishwashers have yet to add much value to homeowners
Jimmy Hawkins calls himself a home-automation hobbyist. But “hobbyist” is underselling it: He’s a home-automation maniac.
Hawkins has over 200 “smart” devices throughout his Alpharetta, Ga., home. They include run-of-the-mill smart products: locks, lightbulbs, a garage door opener, and vacuums. But also some weird ones: a bidet, mousetrap, toothbrush and curtain rods programmed to close his curtains at a predetermined time.
What does he not have in his house? Lots of smart home appliances.
He and his wife, Jordan, purchased their 4,000-square-foot home in 2022 and bought a smart microwave with a sliding drawer during a kitchen renovation. But after a power outage, they never reconnected it to Wi-Fi.
“Do I really need to get my phone, open an app, hit the ‘open’ button when I’m literally standing in front of the thing and could just push the ‘open’ button?” said Hawkins, 40.
He really does not. It’s like the people who designed his microwave’s smart features have never actually used a microwave.
Smart devices like locks, thermostats and vacuums add real value by addressing a legitimate need, solving a problem or taking over an entire task. But most connected appliances have whizzed right past smart and circled back to dumb. Some offer useful tricks, like preheating your oven remotely, and downloading software updates that add cooking features. But many of the features on these appliances are useless; why would you want to start your clothes washer via app when you have likely just loaded it?
That may be one reason why consumers aren’t using their smart appliances as intended. According to a Wall Street Journal report from Jan. 2023 , only around half of the buyers of smart home appliances from two major manufacturers keep them connected to the internet. LG reported that it was less than half in 2022. Whirlpool said more than half but declined to be more specific. Whirlpool declined to update that data for 2023. Both companies said that consumer concerns over privacy, difficulty connecting and reconnecting devices when the power goes out, and the lack of robust Wi-Fi near their appliances were behind low connection rates.
Owners of these devices have different explanations. There is, they say, a general disinterest in many Wi-Fi-enabled features, like being able to turn on the oven light with their phone app, or starting the dryer while they’re grocery shopping. Take a moment and try to conceive why you’d want or need to do either of those things, besides trying to startle someone who is looking into the oven, or wanting newly dried clothes with a soupçon of mildew.
Consumers, says Hawkins, also don’t want a separate app for each appliance made by different companies. An effective smart-home hub, which lets you completely control all your smart devices from a single place, is still a ways off. Some are getting close, like Home Assistant by Nabu Casa, according to Ed de Tollenaer, who runs the Youtube channel SmartHomeJunkie. But HA is still mostly used by DIY home-automation hobbyists who are adept at programming, de Tollenaer says. A universal smart-device operating standard, called Matter, aims to let smart devices communicate with each other, but until more appliance makers get on board, it’s every app for itself.
If you want to buy a package of high-end home appliances from a single manufacturer that isn’t smart, you’re kind of out of luck. When interior designer and custom cabinet maker Vince Winteregg had a client who wanted high-end appliances without Wi-Fi in his remodeled home, it took Winteregg months to locate brands without it. He found a few individual appliances—a Speed Queen washer and dryer set, a Blue Star professional range and a Wolf steam oven. But he’s still on the hunt for a dumb dishwasher.
“I haven’t found a single client who was excited or looking for Wi-Fi connectivity for appliances,” says Winteregg, based in Clearwater, Fla.
After a surge in 2021, sales of smart home devices into the retail channel plunged then flattened, and the category of devices that includes smart appliances is not expected to see a meaningful rebound in sales until 2025, according to a study by market intelligence firm IDC. This, says Jitesh Ubrani, a research manager for IDC, is partly due to market saturation for smart home devices of all types, a dramatic slowdown in new home sales and construction (the biggest “consumer” of appliances and other smart devices), and the economic downturn since the pandemic.
Ubrani likes his smart vacuum, but otherwise he counts himself among the disenchanted. “A real smart dishwasher would be more like a smart vacuum, where you can sort of set it and forget it. It would load the dishwasher, unload the dishwasher and put away the dishes…I guess what I really want is Rosey the Robot from the Jetsons.” The closest thing to Rosey was “Assign a Task by Whirlpool” which notified you when the washing machine was done and enabled you to send a customised text message to someone…to tell them to put the clothes in the dryer.
Despite a lack of robust consumer interest in smart features, appliance manufacturers continue to embrace them. Data generated by these smart appliances and the apps that live on your phone is fed back to the maker, and can be used to determine how customers are using the product, to identify cross-selling opportunities for paid subscription services (such as recipe app Yummly, which sends recipe instructions to your Whirlpool smart oven—but why?) and to enable software updates and remote diagnostics.
Still, hope springs eternal that one day, the manufacturers will realise that lots of consumers just want an appliance that works and lasts longer than five years before going obsolete.
Hobbyists like Hawkins aren’t convinced that manufacturers will ever give up the holy grail of knowing everything about you and converting it to cash.
“They will probably figure out a way to force you to connect,” says Hawkins. “They really want this data.”
If you’re in the market for household appliances, but want a completely dumb version, you’ll likely have to go for a lower-tier model in any maker’s portfolio of products to find one. If you’re committed to owning a high-end dumb appliance, and you’re willing to spend big, try shopping European, industrial- or commercial-grade manufacturers.
If the model you want only comes smart, keep in mind that most appliances still do their basic job without being connected to the internet, but some do not. One smart-oven maker forces owners to connect to the internet in order to enable the convection roast feature, even though there is a button for it on the oven. Before you buy, make sure that every feature you want works without a connection, or without a one-time connection for a download, which would still force you to download the app, register with your personal info, etc.
Remember that if you do connect your appliance to the internet, the line up of available non-connected features could change in a future software update. Such is the case for both Yummly, which is being sunset in December, and “Assign a Task,” which is no longer available because, one assumes, a Whirlpool washing machine engineer came to his senses.
Lastly, if you want a smart appliance, and you want your smart devices to communicate with each other, look for devices that incorporate the Matter standard. More makers are joining the standard and as smart-appliance functionality inevitably (we hope) improves and becomes more useful, being able to consolidate control on a single hub instead of a half-dozen apps will make life easier. That, after all, is the point of home appliances.
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MANALAPAN, FLA.— The Deal-Closer. That’s what real-estate agent Jack Elkins jokingly calls the Hinckley picnic boat he docks on the Intracoastal Waterway in the Florida community of Manalapan.
From the road, many of Manalapan’s mansions are shrouded by plantings and foliage, but they are clearly visible from the water, Elkins explained. A boat ride is often the best way to show properties to the wealthy buyers now flocking to the tiny town.
On a recent afternoon, Elkins cruised down the Intracoastal in the The Deal-Closer, passing mansion after mansion, most with their own docks. “When I was a little kid, almost all of this was jungle,” said Elkins, 46, who spent much of his childhood in the area. “There were foxes and parrots and all these wild animals.”
Manalapan, a roughly 2.4-square-mile town with a population of about 400, is just south of glitzier Palm Beach.
While Manalapan has long drawn moneyed residents such as the singer Billy Joel, it has historically lacked the prestige—and price tags—of Palm Beach. That has changed dramatically over the past five years, however, thanks to a series of major home sales.
In 2022, for example, Oracle billionaire Larry Ellison paid $173 million for a historic Manalapan estate. And David MacNeil, the founder of the automotive-accessories manufacturer WeatherTech, has spent a combined $94 million over the past year on a pair of neighboring sites, with plans to build a megamansion there.
“People like Larry Ellison and David MacNeil, these individuals can afford to buy real estate anywhere in the world,” said local real-estate agent Nick Malinosky of Douglas Elliman . “Manalapan is not a second choice for them. It’s their first choice.”
On South Ocean Boulevard, Manalapan’s most affluent corridor, about 21 homes have traded for more than $20 million each since 2020. At least six have sold for $40 million or more, up from only one in that price range during the previous five years.
In 2021, eBay billionaire Jeffrey Skoll bought an ocean-to-Intracoastal estate for $89.93 million, while Joel’s longtime home sold last year for $42.6 million.
Now, however, it is unclear whether Manalapan’s hot streak can continue. Like luxury markets across the country, the town is contending with stock-market turmoil and the fallout from President Trump’s tariffs.
Like many Manalapan residents, local developer Stewart Satter, who is listing a yet-to-be-built spec home for $285 million, is a Trump supporter. During the 2024 election, Satter flew a giant Trump flag above the site.
But tariffs have “created a tremendous amount of uncertainty at the minimum, and that is not good for business,” Satter said. “It’s not good for real estate. People say, ‘Let’s wait. We’re not going to buy a house, we’re not going to build a house.’”
Elkins’ cuddly Native American Indian Dog, Bear, lounged on The Deal-Closer’s blue-and-white-striped seats as the boat zipped along the Intracoastal, passing glassy modern mansions and traditional Mediterranean estates.
To catch a glimpse of Ellison’s roughly 16-acre oceanfront estate, Elkins guided the Hinckley through the Boynton Inlet into the choppy Atlantic, where the sandy beach in front of Ellison’s property was visible.
Known as Gemini, the gargantuan mansion was once owned by the late publishing magnate William B. Ziff Jr., who brought in large plantings and trees from South America for the landscaping.
“When I was a little kid, barges were going by our house with these huge trees,” Elkins recalled.
Ellison has approved plans to add more homes to the estate. He also paid about $277 million last year for Manalapan’s Eau Palm Beach Resort & Spa, home to the members-only La Coquille Club, and talk is rife about how Ellison might upgrade the property. Ellison didn’t respond to requests for comment.
It’s a strange feeling, Elkins said, to see Manalapan hit the big time.
Before Covid, the town was often confused with its namesake: Manalapan, N.J. Tiny compared with Palm Beach, Manalapan developed much more slowly than its famous neighbour. It lacks the commercial infrastructure of Palm Beach, and its low-density zoning has kept it largely free of major condos or resorts.
When Satter, the developer, bought four empty lots in Manalapan in 2005, parts of the town looked like “just a mess of woods,” said his wife, Susan Satter. “I said, ‘Is this really how we want to invest our money?’”
Over the next decade, her husband built spec homes on three of the lots and sold them for a significant profit. He kept one, building a mansion there for himself and his wife.
“I thought I’d discovered a really special place,” said Stewart, who tested products for Walmart before turning to spec-home development. “If I had known what was going to happen, obviously, in the rear view mirror, I would have bought the whole town.”
The buyers of Satter’s projects include Ron and Cindy McMackin, who paid roughly $39 million in 2020 for a roughly 15,500-square-foot waterfront house with six bedrooms, then expanded it.
The couple, founders of the mechanical subcontracting company Pan-Pacific Mechanical, had relocated from Hawaii to South Florida during COVID.
“We knew nothing about Manalapan when we moved here,” said Ron, 78. He and Cindy were in the process of moving into a Palm Beach property they owned when their real-estate agent, Lawrence Moens , called. The actor Sylvester Stallone was searching for a home amid the Covid-induced real-estate frenzy, and wanted to see their house.
Before they knew it, they had agreed to sell to the “Rocky” star for $35.375 million, 33% more than the $26.65 million they had paid two years earlier.
This left them without a house. It was slim pickings in Palm Beach, and with five children, they needed plenty of space. Moens suggested Manalapan. At the time, the less-flashy choice was surprising to some of their Palm Beach friends. “I did hear a couple of times from people after that, ‘Why would Lawrence take the McMackins to Manalapan?’” said Ron.
But the McMackins love that it is quieter than Palm Beach, with less traffic. The couple have Sunday dinners with their neighbours, and Cindy has a small group of girlfriends who call themselves the “Manalapan mafia.” The McMackins like it so much that they are building a new, larger home along the same stretch.
Food-service entrepreneur Bob Carlucci and his wife, Aileen Carlucci, paid $11.63 million in 2020 for a roughly 13,000-square-foot Manalapan mansion on the Intracoastal, with a small beach house on the ocean. They are happy to have “discovered Manalapan early, ” Bob said.
Many buyers are tearing down older homes to build new mansions, Malinosky said. Before COVID, Manalapan was seen as more of a vacation destination, so buyers weren’t as choosy. Now that many are seeking full-time homes, however, “they want to make sure that it has the spa, it’s got the 12-car garage, it’s got the fitness centre, it’s got the wellness centre.”
Another prized amenity is a tunnel that runs underneath Highway A1A. Portions of the town are on a barrier island, and some homes sit on the ocean, requiring residents to cross the busy road to reach their docks on the Intracoastal.
Other estates are on the Intracoastal but have small beachhouses on the ocean. A tunnel allows residents to easily go from one side to the other.
Construction of these tunnels has become a rare point of contention between residents. In January, one couple asked the town commission to stop their neighbors from digging under the highway during the tourist season, claiming it was causing traffic to back up.
Building on the coast comes with challenges. Florida building code now requires roofs, windows and doors in high-risk areas to withstand winds of up to 170 miles an hour, according to builder Robert Burrage, who is building MacNeil’s home and four others in Manalapan.
Satter said the property insurance on his personal residence in Manalapan doesn’t include coverage for hurricane damage because it was too expensive. In addition to the annual premium, which was about $150,000 a year, he would have faced a deductible on hurricane damage of about 10% of the assessed value of the house.
He isn’t concerned with rising sea-levels, however. “When I bought my first oceanfront lot, my late father-in-law said, ‘What the hell are you doing? Don’t you know about global warming?’” Satter said. “I sold it at a huge number [in 2016] and made a lot of money. It’s been sold again and again and again—and the water hasn’t done anything.”
Manalapan’s proximity to Mar-a-Lago has added to its popularity since Trump’s election to a second term, Malinosky said. Many residents support Trump. In the McMackins’ home, a bedazzled MAGA purse hangs in Cindy’s closet and a photo book in the living room shows her attending a Trump event at Mar-a-Lago, where they are members.
But the trade war and stock-market volatility have injected uncertainty into the real-estate market.
Until recently, Hamptons home builder Joe Farrell was considering paying more than $30 million for a building site in Manalapan, he said. He has decided to hold off on any acquisitions for now, however, because of the tariffs and resulting stock-market fallout.
“The market seems to still be pretty good, but people are maybe a little more cautious about parting ways with liquidity,” Farrell said. “I want to see things stabilize before I commit to that kind of capital outlay.”
Elkins said one of his clients considered backing out of a $10 million deal over the last few weeks on Point Manalapan, but decided to move ahead to avoid forfeiting the deposit.
Malinosky said he still sees significant demand for big-ticket properties in Manalapan, especially since many wealthy people are taking money out of the stock market. He said he has closed more than $150 million in deals in the greater Palm Beach area over the past two weeks.
Even with the uncertainty, “there is no shortage of buyers that will spend $100 million right now in Manalapan,” he said.
Shelly Newman, an agent with the Corcoran Group, said she recently sold a piece of land to a spec-home developer for $25 million. And the McMackins are moving ahead with plans to complete their new house, though tariffs have been “the talk of the town,” Ron said.
“I do have a stock portfolio and it is down,” he said. “But I don’t let that affect what I’m doing. We’re very fortunate with resources.”
While Satter agrees with efforts to bring manufacturing back to the U.S., he said he has been blindsided by the extent of the trade war. “I’m not sure about how they’re rolling it out,” he said.
A handful of potential buyers have expressed interest in his $285 million listing, he said, but he realizes the prospective buyer pool is tiny. “There are going to be three or four people who ultimately show real interest and have the capacity to pull the trigger,” he said.
Ultimately, he said he isn’t too worried about the prospects for sale, since he can afford to sit on the property long-term.
Still, real-estate agents said Satter’s property and others may be priced too aggressively, even without tariffs.
British hedge-fund billionaire Chris Rokos is listing his 3-acre Manalapan estate for $150 million, more than triple what he paid for it in 2017. And real-estate investor Vivian Dimond recently cut the price of a Manalapan home by $14.5 million, to $64.5 million. It’s been on the market since September 2024.
For some Manalapan residents, home values are beside the point. Bob and Aileen Carlucci, for example, have no intention of moving.
“We look at each other and we say. ‘This is it,’” Bob said. “You can’t get anything better, we don’t believe—in this country, at least.”
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